Senior Support Technician - Level 3

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Ad nr: 4595
Published: 6 October 2023, views: 2

 

 

Main characteristics

Location
Brisbane, Queensland
Company
Michael Page
Employment type
Temporary
Category
Information Technology
Industry
Public Sector

Job summary

About Our Client

Our client is a Queensland Government body based in the Brisbane CBD.

Job Description

The key responsibilities include:

- Client-Centric ICT Support: Deliver exceptional ICT support tailored to client needs, ensuring their technology-related challenges are resolved promptly and effectively.
- Problem Resolution: Identify and skillfully resolve ICT-related issues within the defined Service Level Agreements (SLAs), maintaining a high standard of service quality.
- Technical Expertise: Leverage your technical prowess to manage, configure, monitor, and implement ICT environments across diverse technical domains, ensuring optimal functionality.
- Documentation and Reporting: Create and maintain comprehensive system documentation, craft clear work instructions, and generate technical reports for management, aiding decision-making and transparency.
- Device Roll-out Coordination: Collaborate in the smooth roll-out of new devices, aligning with the Asset Replacement Program to enhance our technological infrastructure.
- Versatile Contributions: Be adaptable and contribute effectively to other tasks and initiatives as required, supporting the broader objectives of the Digital Delivery Team.

The Successful Applicant

The successful candidate will have:

- Strong technical acumen and understanding of IT infrastructure, network transport mediums, architecture, security considerations, and cabling requirements.
- Experience with ServiceNow Ticketing System and ITIL Service Management processes.
- Excellent stakeholder management skills
- Demonstrated experience in working in multi-disciplinary technical teams.
- Exceptional communication, negotiation, and problem-solving skills.
- Highly organised, with the ability to prioritise tasks and manage multiple priorities.
- Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to the client.

What's on Offer

What's on offer?

- An attractive pay-rate of between $50-$55 per hour plus superannuation
- Working with the latest ICT solutions and emerging technologies in a dynamic and forward-thinking environment.
- Flexible working arrangements
- Experience within a prominent QLD Government body which can propel a career in the public sector
- Location close to public transport
- Access opportunities for professional development, training, and learning in a collaborative team setting


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Published: 6 October 2023, views: 2


Company: Michael Page

Location: Brisbane, Queensland


Industry: Public Sector
Category: Information Technology
Employment type: Temporary


Additional information:

Michael Page

Application for the position: Senior Support Technician - Level 3

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