Main characteristics
- Location
- Sydney, New South Wales
- Company
- Randstad
- Salary
- AU$53,000 - AU$54,000, per year, super + overtime rates
- Employment type
- permanent
- Category
- call centre & customer service
Job summary
job detailsYour New Company
This is a rare opportunity to join a distinguished healthcare company located in beautifully modern offices in Waterloo. This business is renowned in the emergency services industry for the amazing support they provide to people in the need of medical and mental health care.
...
Your New Role
As Customer Service Specialist, your role will involve providing a high level of customer service to clients in need, in a calm and empathetic nature. You will join a diverse and inclusive team who have one common goal: to help those in need and save lives. Reporting to the Shift Supervisor, you will be in good hands whilst working on a 24/7 rotating roster, Monday - Sunday (weekend work limited).
Your Responsibilities
- Managing a high volume of inbound calls and triaging accordingly
- Liaising with emergency responses and external stakeholders to coordinate resources
- Working together as a team to provide the best support possible
- Raising and managing escalated claims
- Performing end to end case management
Benefits to You:
- Help those in need
- Join an inclusive and supportive team
- Ongoing social events such as Bring Your Dog to Work' day
- Free catered lunch on Wednesday plus a fully stocked kitchen
- Private nap and well-being room
- Excellent on-boarding and training program
- Great career progression opportunities
- Excellent overtimes rates on offer
About You:
- Previous experience in Customer Service, Call Centre, Retail, Customer Support, Administration, Healthcare, Nursing, Emergency Services, Psychology, Teaching or a similar role is desirable
- An empathetic team player
Next Steps:
If this Customer Service role sounds like the one for you, please APPLY NOW, or email your resumes [Apply online]. Please note, only those who are successful to the next stage will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
Your New Company
This is a rare opportunity to join a distinguished healthcare company located in beautifully modern offices in Waterloo. This business is renowned in the emergency services industry for the amazing support they provide to people in the need of medical and mental health care.
Your New Role
As Customer Service Specialist, your role will involve providing a high level of customer service to clients in need, in a calm and empathetic nature. You will join a diverse and inclusive team who have one common goal: to help those in need and save lives. Reporting to the Shift Supervisor, you will be in good hands whilst working on a 24/7 rotating roster, Monday - Sunday (weekend work limited). ...
Your Responsibilities
- Managing a high volume of inbound calls and triaging accordingly
- Liaising with emergency responses and external stakeholders to coordinate resources
- Working together as a team to provide the best support possible
- Raising and managing escalated claims
- Performing end to end case management
Benefits to You:
- Help those in need
- Join an inclusive and supportive team
- Ongoing social events such as Bring Your Dog to Work' day
- Free catered lunch on Wednesday plus a fully stocked kitchen
- Private nap and well-being room
- Excellent on-boarding and training program
- Great career progression opportunities
- Excellent overtimes rates on offer
About You:
- Previous experience in Customer Service, Call Centre, Retail, Customer Support, Administration, Healthcare, Nursing, Emergency Services, Psychology, Teaching or a similar role is desirable
- An empathetic team player
Next Steps:
If this Customer Service role sounds like the one for you, please APPLY NOW, or email your resumes [Apply online]. Please note, only those who are successful to the next stage will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- disability
- aged care
- nursing
- medical
- mental health
- psychology
- emergency services
- emergency response
- wellbeing
- complaints
- disputes
- customer care
- call centre
- teacher or case management
- waterloo
- customer service
- shift supervisor
- qualifications
- No qualifications required
- education
- Secondary School/High School
Inform me about similar jobs: