Main characteristics
- Company
- Charles Sturt Campus Services
- Salary
- $30 - $34.99 per hour
- Employment type
- Full time
- Category
- Trades & Services
Job summary
About usCharles Sturt Campus Services (CSCS) is a company owned by Charles Sturt University (CSU). The company employees over 100 staff and provides services to Charles Sturt University and Commercial businesses across regional New South Wales and Canberra. CSCS is contracted to provide a range of services, these include; commercial cleaning, a laundry service and building maintenance services. We offer above award wages and above award superannuation!
If you are an early bird, this role will suit you down to the ground! Roster commencing at 5am (potentially negotiable), early starts mean early finishes which enables you to spend time with the kids after school or going to appointments etc. Monday to Friday - set hours - which means you have that down time in the afternoon/evening to spend with your family.
KEY RESPONSIBILITIES AND DUTIES:
StaffSupervise staff, monitor staff and delegate alternate or additional duties, as required to successfully fulfil operational requirementsCoordinate casual, and or labour hire assistance as required to successfully fulfil operational requirements.Open up CSCS facilities, and where possible greet staff as they arrive and ensure attendance times are in accordance with rosters.Engage the workforce by interacting daily with the staff whilst performing their duties.Ensure routine and programmed work orders are completed according to company expectations and client service level agreementsAttend and facilitate regular meetings with staff and direct reports.Facilitate and assist in the provision of induction training, on-the-job training and awareness programs.Be actively involved in the occupational coaching of employees as requiredFoster a work environment characterised by mutual respect
Customer ServiceLiaise with the end users as required to form relationships and build a mutual understanding of expectations.Actively involved in quality assurance programs including the complaint handlingProvide assistance where necessary to ensure rosters are cost effective, set to cover operational requirements and payroll data truly reflects employee claims.
Building, Facilities & EquipmentProvides a level of direct supervision that ensures the servicing of buildings meet company and client requirements and expectations.Actively promote best work practice such as respecting and maintain working areas and equipment in a good and safe condition.Manage all buildings and equipment assets in your control to ensure protection from fire, theft, damage and loss.
General Responsibilities (Consist of but not limited to)Carry out administration procedures such as work order management, stock take, online purchasing, and data entry as required.Assist in the development, documentation and implementation of policy, procedure and awareness programs as required.Collate, investigate and report on Quality, WH&S, Environment, Industrial and Operation matters, identifying and highlighting focal points and areas of concern.Maintain a good working knowledge of CSU networks, facilities, partnership agreements and software programs as required.Ability to work flexible hours, including early mornings, weekend and public holidays
WORK HEALTH & SAFETY:
All employees have a responsibility to care for and promote Occupational Health and Safety for themselves and their fellow workers. In meeting their duty of care, each employee must comply with the following criteria:Take reasonable care to protect their safety and health at work.Ensure that they do not endanger any other person through any act or omission at work.Ensure that correct use is made of all equipment provided for health and safety purposes.Obey all instructions issued to protect their own personal health and safety, and the health and safety of others.Ensure that they are not under the influence of alcohol or drugs while at work.Report all incidents to their immediate Supervisor and make recommendations to their Supervisor as they deem necessary to avoid, eliminate or minimise any hazards.Keep their work area clean and tidy.Take immediate and appropriate action in the event of an emergency or in any circumstances that could endanger the life or wellbeing of any personConduct incident investigations as required, and participate in and provide all necessary documentation and support as required for insurance claims management.Comply with all WH&S policies, procedures and safe work activities as requiredParticipate in risk management activities and safety activities as required by your role or nominated by your manager.Work safely and not place yourself at risk, or any other worker or member of the public.Conduct workplace quality, safety inspection audits using the appropriate inspection checklist, and implement actions to resolve identified hazards.
JUDGEMENT AND DECISION MAKING:At times this position requires the incumbent to use their own judgement to prioritise the workload whilst ensuring that there is minimal impact to the client.There are schedules to comply with but the incumbent should be flexible especially where emergency situations arise.Effective time management skills.
SPECIALIST SKILLS AND KNOWLEDGE:Ability to work unsupervised and as part of a team.Proficient computer skills and knowledge of Microsoft software programs such as Outlook, Word and Excel.
INTERPERSONAL SKILLS:Excellent verbal communication skills are required with the fellow staff members, and customersAble to actively participate and promote inclusive work practices and engage staff effectively.
KEY PERFORMANCE MEASURES:Actively promote and participate in quality engagement within the entire organisation, networks and partnersEngage the workforce by interacting daily with the staff whilst performing their duties.The incumbent must ensure that a high standard of cost effective services are carried out using safe work methodsTimely and accurate data entry and reportingCompany benchmarks and targets met as directedProficient in decision, mediation and delegation skills
SELECTION CRITERIA:
Applicants are expected to have the following requirements to be considered for this position:
ESSENTIALDemonstrated effective communication and interpersonal skills especially the ability to delegate and motivate effectively.The incumbent must have the ability to build a rapport with people at all levels within the organisation and the wider community based on mutual respect this includes; staff, colleagues, students, clients, customers, visitors and suppliersThe incumbent must understand how to integrate into a team and understand the culture of a good management team and inclusive principlesSound knowledge and commitment to Work Health & Safety compliance, legislation and safe working practices.Demonstrated effective time management skillsSound knowledge and commitment to quality assurance programsProficient in the use of information technology especially Microsoft officeA record of excellent work ethics (i.e. confidentiality, conduct, pride in work, reliable, well presented, punctual)Ability to work effectively and efficiently both within a team and unsupervised.Ability to work early morning and weekend shifts.Commitment to training and education as required maintaining and improving knowledge and skills pertinent to role.Current class C drivers licenceNational Criminal History Check (Valid within the last two months)COVID-19 Vaccination. (minimum of two immunisations)
DESIRABLEExperience or knowledge in general commercial cleaning.Experience or knowledge in using various cleaning equipment (commercial and industrial).Experience or knowledge in the safe use of chemicals and manual handling proceduresCertificate IV Frontline ManagementCertificate III or Certificate IV Asset MaintenanceSenior First Aid
BenefitsWe offer above award wages and superannuationEarly hours can fit well with family lifestyleGreat company to work for!
If you feel you have the skills and experience please forward a copy of your resume to: [Apply online].
APPLICATIONS WILL CLOSE: Friday 27th May 2022 at 4:00pm
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