Main characteristics
- Location
- Modbury, South Australia
- Company
- Randstad
- Employment type
- contract
- Category
- call centre & customer service
Job summary
job detailsRandstad are currently recruiting for both Part Time and Full Time Customer Service Officers that are looking at the opportunity for both casual and full time employment with the view to go permanent. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, as well as working on projects within the government space.
About your new role
As a Customer Service Officer you will be taking a high volume of calls regarding immigration enquiries. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database.
- Take inbound customer enquiries
- Maintain customer satisfaction
- Update and maintain database records
- Handle customer data and information with confidentiality
- Navigate multiple database and platforms
You will be required to commit to a minimum of 3 days a week, on a rotating roster. The hours will span from 7:30am to 7:30pm - Monday to Friday. Full time hours are available too!
What you will need
- Excellent customer service skills
- Possess a typing speed of minimum 35 WPM
- Intermediate computer skills
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Ability to commit to a minimum 3 days a week (rotating roster - Mon - Fri 7:30am to 7:30pm)
- Ability to commit to 4 days initial training (from 8.30 am - 5.00 pm)
- MUST be an AUSTRALIAN CITIZEN
- MUST be able to pass a high level government clearance
- NO COVID 19 VACCINATION REQUIRED!
Benefits
- Casual employment with the view to go permanent
- Customer service focused - no sales
- Flexible training sessions available!
- No Covid-19 vaccination required!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Randstad are currently recruiting for both Part Time and Full Time Customer Service Officers that are looking at the opportunity for both casual and full time employment with the view to go permanent. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, as well as working on projects within the government space.
About your new role
As a Customer Service Officer you will be taking a high volume of calls regarding immigration enquiries. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database.
- Take inbound customer enquiries
- Maintain customer satisfaction
- Update and maintain database records
- Handle customer data and information with confidentiality
- Navigate multiple database and platforms
You will be required to commit to a minimum of 3 days a week, on a rotating roster. The hours will span from 7:30am to 7:30pm - Monday to Friday. Full time hours are available too!
What you will need
- Excellent customer service skills
- Possess a typing speed of minimum 35 WPM
- Intermediate computer skills
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Ability to commit to a minimum 3 days a week (rotating roster - Mon - Fri 7:30am to 7:30pm)
- Ability to commit to 4 days initial training (from 8.30 am - 5.00 pm)
- MUST be an AUSTRALIAN CITIZEN
- MUST be able to pass a high level government clearance
- NO COVID 19 VACCINATION REQUIRED!
Benefits
- Casual employment with the view to go permanent
- Customer service focused - no sales
- Flexible training sessions available!
- No Covid-19 vaccination required!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- skills
- Customer Service
- Call centre
- retail
- hospitality
- experience working on a government contract
- permanent opportunities on offer
- qualifications
- MUST be an AUSTRALIAN CITIZEN
- MUST be able to pass a high level government clearance
- education
- Secondary School/High School
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