Main characteristics
- Location
- Brisbane, Queensland
- Company
- Department of Health - Queensland
- Employment type
- Full time
- Category
- Information & Communication Technology
Job summary
The role:Working in a team and as an individual you will provide on-site and remote level 2 technical support, incident management and request fulfilment to the Hospital and Health Services in one or more technical domains to meet service level agreements; End User Computing Servers Networks and Unified Communications
For a full description on these domains, please see the role description attached under appendix 1.
As the Senior Technology Officer, you will: Follow defined quality standards, occupational health and safety policies and procedures relating to the work being performed in order to ensure high quality, safe services and workplace environment. Provide operational support and request fulfilment activities in a timely manner (on-site and remote) to Queensland Health sites as required. Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise. Ability to, mentor and support staff in the delivery of high quality ICT services by ensuring pre-defined standards and procedures are adhered to. Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained. Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions. Develop, maintain and work within procedures for the maintenance and support of one or more technical domains see Appendix 1 of Role Description for this position.
About - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
You will enjoy a variety of benefits eHealth Queensland has to offer, including: Competitive salary + generous superannuation and leave loading Flexible working arrangements Diverse work culture Career training and development
Talent Pool information/ Your Application:
Please provide the following information to the panel to assess your suitability: The talent pool will be reviewed regularly, and you may be asked to update your information. Your current CV or resume. 1-2 page cover letter outlining your experience and skills relevant to this position, including the key responsibilities and key capabilities expected of this role Please fill out Questionnaire with this application, confirming your preferred work location/s, along with some brief information on your work history, why you want this job and current immunisation status. Whilst you may submit your details to the Talent Pool, when an opportunity arises you may still need to enter a formal submission via the Smart Jobs website. Submitting your details to the Talent Pool does not constitute a formal application for any role and your application will expire when the Talent Pool closes.
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