Helpdesk Officer

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Ad nr: 50107
Published: 17 September 2022, views: 1

 

 

Main characteristics

Location
Sydney, New South Wales
Company
Michael Page
Employment type
Permanent
Category
Information Technology
Industry
Technology & Telecoms

Job summary

About Our Client

My client is a multinational managed service provider with 50+ years in the industry. They have extensive reach worldwide with 4000+ end users.

Job Description

Duties and Responsibilities - Role

- To provide technical support; answering support queries via phone and email.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.

Duties and Responsibilities - Other support

- Carry out daily client systems checks, reporting to Service Delivery Manager where necessary.
- Produce monthly reports on client's systems.
- Update client configuration files.
- Arrange for pre-built PCs.
- Carry out in-house system testing.
- Be responsible for in-house system back-ups.

The Successful Applicant

About You

The successful applicant will have:

- Relevant tertiary qualification;
- ITIL Foundation Certificate;
- Solid experience in a similar role providing 1st level IT support;
- Experience supporting MS Office and common desktop applications.

What's on Offer

- Outstanding re numeration package
- Huge career progression opportunities
- Employee centric values
- Great company/Team culture
- Make a real difference and be rewarded for your work
- Personal and professional support (upskilling and education)


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Published: 17 September 2022, views: 1


Company: Michael Page

Location: Sydney, New South Wales


Industry: Technology & Telecoms
Category: Information Technology
Employment type: Permanent


Additional information:

Michael Page

Application for the position: Helpdesk Officer

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Attachments: • Curriculum Vitae , cover letter, other •


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