Customer Service Specialist

 

Main characteristics

Location

Brisbane, Queensland

Company

Great Southern Bank

Salary

Bonus + Benefits + Career Development

Employment type

Full time

Category

Banking & Financial Services

Job summary

A little bit about us

For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic and dedicated to helping our customers achieve the great Australian dream, we want to hear from you!

More about the role

Our Customer Service Specialist (Personal Lender) role is based in our North Lakes branch and serves the local community as the first point of contact for our customers. You'll be challenging yourself every day to deliver branch results and help our customers meet their financial goals through our great value range of personal banking, consumer lending and insurance products.

For this full-time sales and service role, you need to have demonstrated work experience in a complex customer service or sales environment, and you will need to show that you enjoy:

-Learning new things such as new products, services, and ways of working
-Challenging yourself to go above and beyond with each customer conversation
-Meeting new people and building connections in your local community
-Helping solve problems for customers by matching products and solutions to needs
-Getting results that help our customers achieve their financial and lifestyle goals!

Our branch teams complete any necessary task to support our customers. Each day you will wear many hats finding a balance between providing the best customer service and sales experience, while maintaining the right level of protection within our established risk and compliance cultural guidelines.

What's in it for you?

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our extensive range of training and development opportunities, and our rewarding sales incentive program, we have a variety of other employee benefits that you can access from discounted financial and insurance products, unique leave options, and health, wellness and lifestyle benefits are available to all employees. Read more about these exciting benefits on our careers site!

We appreciate outside the box thinkers, people who challenge the status quo, and help us to be better, for you and for our customers! If you want to be part of a purpose led organization that gives backs to its customers and the community, we encourage you to apply online today.

Questions? Please contact Scott from our Talent Acquisition team on [Apply online] Applications close Sunday 29th May. Interviews may commence prior to the closing date.

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.