Main characteristics
- Location
- Melbourne, Victoria
- Company
- Eastern Honda
- Employment type
- Full time
- Category
- Call Centre & Customer Service
Job summary
About us:As an employee when you join Eastern Honda in Doncaster, you will also be welcomed into the Jowett Motor Group family. JMG was established in 2001 with the opening of its Honda dealership in Doncaster, since then it has continued to establish itself as an automotive destination. JMG welcomed its first BMW dealership in 2013 and has since opened 3 more becoming a key member of the BMW network.
JMG is family owned and operated, we hold a passion for excellence in everything that we do whilst upholding our strong culture and family values. We have a strong focus on growing and developing our own team and a commitment to promoting from within, we offer real long-term career opportunities.
About the role:
If you thrive on providing excellent customer service and have a detailed and professional approach to handling inquiries, making appointments, problem-solving and following processes, we would love to hear from you.
As an integral part of our Customer Relations team, this busy and rewarding role requires you to present yourself in a positive and passionate manner, and with a goal-orientated mindset, you will enjoy the challenge of working towards daily targets that will see you rewarded through our attractive incentive plan.
You will be responsible for:Generating Service appointments (inbound and outbound)Data quality and maintenance Achieve accuracy in an appointment setting!Meeting call and booking targets
About you:Our ideal candidate will have previous telephone-based, appointment-setting customer service experience, preferably within the automotive industry.System and process orientatedA dynamic and confident individual who is passionate about customer service Work effectively and efficiently in a team environmentAbility to work toward daily KPI'sPerform follow-up/outbound calls and convert to bookings
What we offer:A competitive remuneration package + Super Access to Employee Benefits which includes discounts across major retailersProfessional development opportunitiesA safe, friendly, and supportive team environment
We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.
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