Care Consultant

 

Main characteristics

Location

Sydney, New South Wales

Company

Programmed

Salary

Competitive rates + Great Benefits

Employment type

Full time

Category

Healthcare & Medical

Job summary

Full-time role based in Parramatta Friendly team with career progression Meaningful client focused work Who are we

Programmed Care is a leading provider of healthcare, disability support and other support services to clients throughout Australia. We are a rapidly growing business and highly regarded across Australia in the disability sector. Programmed Care is values and results driven, with an everyday focus on providing exemplary customer service, a safe working environment and a commitment to the wellbeing of our employees and clients. The Role

We are seeking a friendly and motivated individual to fill a full-time role as a Care Consultant, in a call centre & rostering role in our Sydney office (located in Parramatta). This role requires someone who has the flexibility to work a range of shifts between the hours of 7am and 5.30pm on a rotating basis. The role involves significant training and development opportunities and will require a high degree of attention to detail and excellent customer service skills.

If you are interested contributing to an organisation that supports the needs of people living with a disability and working in a fast-paced role with a high performing team, then this is the role for you. Key Requirements Proven experience in a call centre, allocations or scheduling/rostering role Strong IT skills and an ability to learn new systems quickly Administrative experience Any experience or knowledge of the disability and health sector will be looked upon favorably Day to Day Duties Scheduling of field employees into appropriate client shifts Alignment of rosters and conducting shift confirmations & cancellations Receiving and actioning client requests Reporting of injuries, incidents and complaints using appropriate business procedures Ensuring orders are filled in a timely manner Recording, maintaining and actioning area handovers What we offer A flexible & inclusive working environment Supportive and experienced team Attractive renumeration Strong client focused meaningful work Substantial training and development

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with Programmed Care, we encourage you to visit our website at www.programmed.com.au/care [link removed] Employee Benefits

Programmed offers a range of benefits to our employees including paid parental leave, great discounts with selected retailers and an Employee Assistance Program, which incorporates a tailored wellbeing initiative.

Programmed supports a workplace culture of zero harm and encourages this in all that we do.

Programmed strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed, we encourage you to visit our website.