Impact Manager

 

Main characteristics

Company

MOVUS

Salary

$70,000 - $89,999

Employment type

Full time

Category

Sales

Job summary

Were looking for a passionate, sociable individual whos eager to cut the B.S. and make meaningful change. If you want to spend your days helping others do better and be better, this position is for you.

Youll be joining MOVUS in our pursuit to build strong, supportive connections, effective tools, and sustainable modern maintenance practices. As a MOVUS Impact Manager, you can put those nonsense business buzz words and overcomplicated processes aside. Its time to be real.

What youll be doing

As an Impact Manager, youll be putting people first. Youll work to establish long-term trusting relationships with our customers and guide them through their journeys to reduce equipment failures, increase machine fitness and efficiency, improve plant productivity, and extend the lifecycle of their assets. Youll be the living, breathing embodiment of our motto: making customers lives easier.

Youll need to be able to utilise a high level of empathy to understand customer challenges, build strong relationships, and help them succeed in becoming better, more sustainable businesses. Youll be working with them, hands-on, to shape their future.

Your success will lead to sales and expansion opportunities that help us cross world domination off our list. Even more motivating, youll have the satisfaction of knowing youre helping customers improve their maintenance and operations practices, and that by enhancing their efficiencies, youre contributing to a global reduction of resources and helping the planet move towards a sustainable future.

What youll be responsible forServe as the lead point of contact for all customer account management matters across the customer lifecycle. Within an organisation develop champions to build and maintain strong, long-lasting client relationships.Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Measure the impact that our technology, services and team as we work with customers.Deliver on account expansion targets and account development plans Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Identify and develop new business opportunities within existing clients and/or identify areas of improvement to drive business growth.Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account health and wellbeing.Collaborate with customer success teams to identify and grow opportunities.Assist with challenging client requests or issue escalations as needed.Transform our relationship with customers from generic supplier to strategic partner.

This gigs right for you if you have

The super important stuff:Demonstrated work experience as an Impact Manager, Key Account Manager, Sales Account Manager, Client Relationship Manager or relevant role.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, particularly executive levels.Experience delivering client-focused solutions to customer needs.Proven ability to manage multiple customer relationships simultaneously.A resilient and disciplined mindset.Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.A motivated interest to change the world and make a real, actionable difference.Talent for influencing client decisions through understanding and meeting their requirements.Excellent listening, negotiation and presentation abilities.A high degree of empathy.Strong verbal and written communication skills.Demonstrated technical aptitude.Australian/NZ citizen or permanent resident.General ability to be awesome.

Stuff that would be handy:Experience working in an industrial, manufacturing or mining business. This will help you appreciate the value of what we are doing. Proven track record of meeting or exceeding quotas and receiving positive customer feedback.Proficiency with customer success / customer relationship management software such as Hubspot/GainsightDemonstrated ability to compile reporting on customer account management performance.Change management skills Project management skills / certifications.Tertiary qualifications in business or similar.

Why MOVUS?Work with companies in various industries located throughout the world and impact the very way they operate their businesses.Engage with people at all levels of an organisation from front line engineers to senior executives and everyone in between.Work with cutting-edge technology developed by a diverse and talented team that is constantly updated and improved to drive industry towards a sustainable future.Utilise your maintenance, engineering experience or really any relevant experience to assist people in improving their work practices while helping conserve the earths resources.Make the most of flexible working arrangements to maintain your perfect work-life balance.Meet up with like minds at our fantastic Brisbane city office location: an easy commute with nearby food, entertainment, and a limitless supply of free coffee.Enjoy a culture of self-improvement and support. At MOVUS we practice what we preach. Were here to make each others lives easier, not harder, and to make positive change not only within others but ourselves.

Join us and help MOVe indUStry - and ultimately, help save the world.