Main characteristics
- Location
- Brisbane, Queensland
- Company
- Randstad
- Salary
- AU$ 59000 - AU$ 62000 /per year
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job detailsYour new role:
Joining the team as a claims consultant to manage a portfolio of files as part of the liability claims department.
...
- Manage a portfolio of recoveries files or liability files with efficiencies in accuracy and productivity
- Helping third parties into our network of repairs for the best claims outcome and experience
- Assess liability and recovery potential
- Manage relationships, cost and timeliness with our network of repairers and suppliers
- Clear decision making, and triaging of files to the various liabilities team branches, to achieve best cost and service outcomes
- Negotiate with third parties and and insurers
- Utilize careful preparation, high levels of attention to detail and sound judgment to assess liability, and move the file forward.
What you will bring to the role:
- A genuine passion for exceptional customer service
- Sound knowledge of the insurance claims process
- Excellent negotiation and communication skills
- Able to deal effectively and confidently with conflict or dispute
- Confidence in decision making
- Previous debt collection, paralegal or insurance claims experience is highly regarded
Previous experience in settlements or claims is advantageous.
Role perks
- Location - This role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.
- Extra Leave - Enjoy additional leave days ! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave
- Paid parental leave - Supporting new parents with paid parental leave and other benefits
- Workplace giving - if you're passionate about a cause, then our client is too - offering workplace giving and our client will dollar match your donations to registered charities
- Development opportunities - Championing your development with internal programs and access to a wide range of online courses
- Employee discounts - You'll receive discounts on Insurance products
- Reward and recognition - You will be rewarded for high performance with employee recognition, reward and incentive schemes
- Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites
Feel free to reach out to Tayla Baillie for a confidential conversation. [Apply online] or (07) 3243 3977
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Your new role:
Joining the team as a claims consultant to manage a portfolio of files as part of the liability claims department.
- Manage a portfolio of recoveries files or liability files with efficiencies in accuracy and productivity
- Helping third parties into our network of repairs for the best claims outcome and experience
- Assess liability and recovery potential
- Manage relationships, cost and timeliness with our network of repairers and suppliers
- Clear decision making, and triaging of files to the various liabilities team branches, to achieve best cost and service outcomes
- Negotiate with third parties and and insurers
- Utilize careful preparation, high levels of attention to detail and sound judgment to assess liability, and move the file forward.
What you will bring to the role:
- A genuine passion for exceptional customer service
- Sound knowledge of the insurance claims process
- Excellent negotiation and communication skills
- Able to deal effectively and confidently with conflict or dispute
- Confidence in decision making
- Previous debt collection, paralegal or insurance claims experience is highly regarded
Previous experience in settlements or claims is advantageous. ...
Role perks
- Location - This role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.
- Extra Leave - Enjoy additional leave days ! You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave
- Paid parental leave - Supporting new parents with paid parental leave and other benefits
- Workplace giving - if you're passionate about a cause, then our client is too - offering workplace giving and our client will dollar match your donations to registered charities
- Development opportunities - Championing your development with internal programs and access to a wide range of online courses
- Employee discounts - You'll receive discounts on Insurance products
- Reward and recognition - You will be rewarded for high performance with employee recognition, reward and incentive schemes
- Onsite facilities - There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites
Feel free to reach out to Tayla Baillie for a confidential conversation. [Apply online] or (07) 3243 3977
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
customer service, call center, inbound calls, inbound customer service, admin, insurance, banking, consultant, claims, asessor
- education
Secondary School/High School
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