Main characteristics
- Location
- Sydney, New South Wales
- Company
- Michael Page
- Salary
- AU$100,000 - AU$105,000 per year
- Employment type
- Permanent
- Category
- Information Technology
- Industry
- Technology & Telecoms
Job summary
About Our ClientMy client is a highly reputable MSP who pride themselves on reliability, simplicity, convenience and trust to ensure their customers business runs smoothly every single day.
Job Description
- Monitor and respond to end user client events, reported incidents and service requests (e.g. desktop, server, virtualisation and application) as they arise.
- Proactive identification and analysis of issues (including P1 incidents, logs, analysis, and vendor alerts) and manage problem through to resolution.
- Escalation from Level 1 and 2 engineers as required to ensure service levels are maintained
- Act as a prime Service Desk interface for end user client issues.
- Input into development and documentation of service management procedures and standards to ensure engineering best practices are maintained.
The Successful Applicant
- Minimum 5 years experience, including in Service Desk and/or managed services operations.
- Proven experience in the operational delivery of client services including desktop and Microsoft 365, operating systems and business applications.
- Demonstrated experience with:
- Virtual Desktops (e.g. Citrix, Azure, RDP)
- Microsoft Windows
- Active Directory, Exchange
- Backup technologies
- Windows servers
- Network devices (switches, routers, WiFi)
- Experience with a managed services or system integrator environment.
- Experience in using remote service tools to monitor, analyse and respond to incidents or events.
- Experience in liaising with clients face to face and via phone or email.
- Demonstrated effective verbal and written communication skill
- High level of interpersonal skills and team skills
- Strong troubleshooting solving skills
- Able to build and maintain client relationships
- The ability to work well under pressure and unsupervised
- Experience in ITIL framework
- Logical thought processes and analysis techniques coupled with the ability to think outside the square
- Commitment to accuracy and precision with all outcomes
- Experience in team leadership and staff mentoring.
- Ability to travel when required
What's on Offer
- A fantastic opportunity for a Systems Engineer or Service Desk Specialist to step in to a leadership role
- Easy to reach location in North Sydney
- Immediate start to the right candidate
- Manage a high performing team with a great reputation in the MSP space
- Market leading remuneration
Inform me about similar jobs: