Field Services Leader - Europe, Africa, Asia & Australia

 

Main characteristics

Location

Perth, Western Australia

Company

Wabtec Australia

Employment type

Full time

Category

Mining, Resources & Energy

Job summary

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the companys new website at: http://www.WabtecCorp.com

The Field Services Leader will be responsible for global field servicing, fleet performance, customer management and commissioning of the Mining Equipment for the regions. This includes the day-to-day leadership of a team of direct reports. The leader will contribute to the development & execution of service strategy, implement change to meet customer commitments and drive growth, create programs responsive to external and customer environment, and participate in cross-functional business initiatives, and cost of poor-quality management.

This is a permanent full-time position that can be based out of our Perth office. Wabtec offers flexible hybrid working from home option as well. The mining field services team is distributed across multiple countries in the regions identified and the leader will be responsible for keeping this team safe, engaged, focused, and serving customers. Due to the nature of the position looking after multiple regions, the successful candidate must be willing to travel 80% of the time (domestic + international pre planned travel).

Major Responsibilities:Is responsible for the safety of a diverse, team working in mine sites and service shops;This leadership role ensures Customer Service excellence and implementation of Operation Safety Policy instructions and conduct fieldwork in compliance with all applicable local, government, company and mine regulations and employee safety practices;This leader ensures operational excellence, controllership and compliance for the team and the business;Provide effective leadership for the team on salary planning, performance appraisals, career coaching and development, and disciplinary action, as required;Is responsible for contract-based performance to customer metrics and for management of Service Contracts;Is responsible for the overall truck commissioning and in-service troubleshooting support coordination with customers;Works with cross-functional teams to establish launch strategies and support strategies for new product introductions (NPIs). Leadership through influence is key to success in this role;Contributes to short term, long-term and strategic business planning with a key leadership focus on quality and customer satisfaction; andResponsible for commissioning of trucks and support for Australia region to cover team gaps as needed.

Qualifications and skills:Preferred 7 years experience in the mining industry (Electric Drive Trucks or similar);Preferred 5 years experience in field services or quality and reliability, including working with customer and contract management;Bachelors Degree in engineering, science, or management and/ or Current Australian Electrical License;Demonstrated change agent with the ability to influence, negotiate and lead in a matrix organization. Communicate often with the executives at the customer and the company;Strong engineering and business acumen, operations, program, and process management experience;Six Sigma/Quality training preferred

Wabtec Corporation is committed to taking on the worlds toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.