Main characteristics
- Location
- Dawes Point, New South Wales
- Company
- Randstad
- Salary
- AU$ 70000 - AU$ 90000 /per year
- Employment type
- Permanent
- Category
- banking & financial services
Job summary
job detailsCollections - Team Leader
...
Your new company
Join this well-established financial organisation based in Sydney who are committed to providing the best service and assistance to new and existing customers and businesses dealing with their early arrears such as car loans and credit cars. Respectful communications, quality commitment and their team are just some of the reasons why people love coming to work with them. They understand that it is sometimes difficult to attend to payment of your bills and they are here to work with their customers to support them in the repayment of their debt. You will be encouraged and supported in bringing your whole unique self and ideas to work every day. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the centre of everything they do.
Your new role
As the Team Leader you will assist the Head of Collections in leading the collections team to ensure the company provides a high level of service to its clients in the collection of overdue accounts.
Some of your responsibilities will include:
- Overseeing teams - managing recoveries and skip tracing
- Reviewing and referring files for litigation
- Manage and maintain Consumer Collection accounts
- Achieving targets and KPIs set by management
- Support the Head of Collections in conducting training sessions and one on ones with the collections team.
- Ensure compliance with all regulatory requirements
- Liaise with clients by providing effective advice and guidance and develop and foster new client relationships.
- Foster and promote Quality Assurance throughout the collections team
Your skills and experience
- Experience in debt collection and recovery action.
- Resilient and can hold complex conversation
- Ability to build relationships and work collaboratively with clients and organisational peers
- Strong verbal communication skills including the ability to negotiate respectfully and communication rationale for decisions made
- Strong analytical and problem-solving skills
- Quality assurance mindset
- Accuracy and high attention to detail
- Work under time constraints with a diverse group of stakeholders/clients
- Collaborative, yet work independently and take initiative
- Deliver high quality customer service
Your benefits
- Flexible working - work from home as well as from the office
- No weekend work required: core hours are between Mon-Fri 8:30am-5pm only
- You will receive thorough onboarding training
- Supportive managers and career progression
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is Yes then we would love to hear from you!
[Apply online] or on 0426 686 033.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Collections - Team Leader
...
Your new company
Join this well-established financial organisation based in Sydney who are committed to providing the best service and assistance to new and existing customers and businesses dealing with their early arrears such as car loans and credit cars. Respectful communications, quality commitment and their team are just some of the reasons why people love coming to work with them. They understand that it is sometimes difficult to attend to payment of your bills and they are here to work with their customers to support them in the repayment of their debt. You will be encouraged and supported in bringing your whole unique self and ideas to work every day. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the centre of everything they do.
Your new role
As the Team Leader you will assist the Head of Collections in leading the collections team to ensure the company provides a high level of service to its clients in the collection of overdue accounts.
Some of your responsibilities will include:
- Overseeing teams - managing recoveries and skip tracing
- Reviewing and referring files for litigation
- Manage and maintain Consumer Collection accounts
- Achieving targets and KPIs set by management
- Support the Head of Collections in conducting training sessions and one on ones with the collections team.
- Ensure compliance with all regulatory requirements
- Liaise with clients by providing effective advice and guidance and develop and foster new client relationships.
- Foster and promote Quality Assurance throughout the collections team
Your skills and experience
- Experience in debt collection and recovery action.
- Resilient and can hold complex conversation
- Ability to build relationships and work collaboratively with clients and organisational peers
- Strong verbal communication skills including the ability to negotiate respectfully and communication rationale for decisions made
- Strong analytical and problem-solving skills
- Quality assurance mindset
- Accuracy and high attention to detail
- Work under time constraints with a diverse group of stakeholders/clients
- Collaborative, yet work independently and take initiative
- Deliver high quality customer service
Your benefits
- Flexible working - work from home as well as from the office
- No weekend work required: core hours are between Mon-Fri 8:30am-5pm only
- You will receive thorough onboarding training
- Supportive managers and career progression
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is Yes then we would love to hear from you!
[Apply online] or on 0426 686 033.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
team leader, collections, credit,
- qualifications
- Certificate III of Financial Services (Mercantile Agent).
- Diploma in Financial Services/Credit Management (or equivalent).
- education
Associate Degree/Diploma
Inform me about similar jobs: