Product Support Specialist

 

Main characteristics

Location

Perth, Western Australia

Company

Topcon Precision Agriculture

Employment type

Full time

Category

Sales

Job summary

Topcon Precision Agriculture (TPA) is a subsidiary of Topcon Positioning Systems Inc. (TPS). TPA develops and manufactures leading-edge satellite positioning and guidance systems, electronic controls, mapping, monitoring, and land leveling solutions for agriculture.

This role is providing support to Dealers and the company Professional service department on matters relating to operating and setting up the range of Precision Agriculture equipment.

ResponsibilitiesFor Topcons APAC region, assist in developing all technical and training material related to Topcon product(s).Assist in designing continuous enhancements to course material annually or as dictated by product upgrades.Phone and email response to dealer questions and queries.Maintain safe and healthy training environment by following organization standards and legal regulations.Maintain quality service by establishing and enforcing organization standards.Maintain technical knowledge by attending educational workshops, reviewing publications, etc.Continuously monitor dealer personnel and the field teams skill sets through assessment and analysis of current skill levels and developing and executing appropriate training programs to continuously improve the effectiveness of all parties representing Topcon products in the marketplace.Execute test plans for problem solving, troubleshooting, and reverse engineering.Assist technical staff to refine field notes, electrical schematics, hydraulic schematics, and photographs gathered during product installation.Work with and communicate to Topcons technical Support Leader issues affecting our ability to deliver field support to our dealer network.Travel within the APAC region to attend training, meetings, service issues when required.Deliver training as requested (internal and external) within Topcon APAC region.Travel within APAC region to execute test plans for product failure.Field and 24/7 phone support, including recording of all relevant information such as action taken and resolution within Salesforce.May perform other duties as assigned.

Knowledge, Skills and ExperienceSelf-motivated and able to work without supervision.Principles and processes for providing dealer and customer services. This includes needs assessment, meeting quality standards for services, and evaluation of dealer and customer satisfaction.Excellent communication and coordination skills enabling clear and accurate delivery of information to Regional Technical Managers, Regional Sales Managers, Site Management, Engineering functions, 3rd parties, and functional leaders.Proficient computer skills in Microsoft Office suite (Word, Excel & Power point)Ability to read and understand wiring schematic drawingsFlexibility in job roleMultitaskingAttention to detailAbility to perform under pressure within a team environmentMeet the standards established by Manager, Professional Services.Must be capable of solving unique, day to day issues alone and making clear and communicated decisions with little daily guidance. Must feel comfortable in discussing, elevating and consulting with the Team and Manager, Professional Services., if there are conflicts, issues or problems. Identify potential roadblocks in development and projects; apply mitigation technique; elevate critical risks and mitigation plans.Ability to direct others to efficiently transform large amounts of data into useful information for training curriculum. Keen eye to identify variations in process, and deviations from expected outcomes.Participate in a teamwork environment..

ExperienceAccomplished communication capabilities (spoken and written).1-3 years experience in agricultural machinery and applicationMinimum of 5 years experience in the agricultural industry (preferred).

Experienced in preparation and delivery of formal and informal training sessions preferred

QualificationsDegree in an Engineering, Technology or Agricultural Sciences discipline or equivalent experience.Knowledge of Adult Learning methodology.Drivers Licence required

For a confidential discussion please call Phil Lenzenhuber on 08 8203 3393.

If you enjoy working in a team environment and are self-motivated with strong organizational and negotiation skills, this could be your next opportunity.

Apply now!