Student and Academic Administration Officer

 

Main characteristics

Location

Brisbane, Queensland

Company

The University of Queensland

Salary

$74k - $82k p.a.

Employment type

Full time

Category

Administration & Office Support

Job summary

Faculty of Health and Behavioural Sciences
HEW Level 5
Full-time, continuing position commencing mid-April 2023
Closing date Tuesday 28 March 2023 at 11.00pm AEST (R-23157)

About This Opportunity

This is an exciting opportunity for an experienced and personable Student and Academic Administration Officer to join our Faculty of Health & Behavioural Sciences. This Faculty is home to many of our internationally renowned schools including the Schools of Psychology, Nursing, Midwifery and Social Work, Health and Rehabilitation Sciences, Human Movement and Nutrition Sciences, Dentistry and Pharmacy.

As a Student and Academic Administration Officer, you will provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to-day problem resolution and maintenance of administrative systems.

This position is based at our vibrant St Lucia Campus.

Key responsibilities will include:

Core Student Administration
Provide timely and accurate information to students, staff and other stakeholders within the University policies and procedures framework, guidelines and relevant legislation.
Process applications and documentation for students in relation to admission, progression, global exchange, course enrolment, surveillance, and other student administration tasks.
Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.
Undertake academic administration tasks including updating electronic course profiles and Blackboard sites, timetabling, grade uploads and amendments.
Assist with the review of procedures and processes, and assist with implementing agreed change.
Assist with reviewing the accuracy of information in University databases, websites and publications, including study guides, faculty website, UQ Answers and information sheets.

General
Provide secretarial support at meetings, committees and working parties as required.
Provide reliable initial front office, email and telephone advice to students and staff as required.
Assist with the implementation and review of strategies and work practices which will improve the workflow, efficiency and effectiveness of Student Administration.
Represent the University at Courses and Careers Days, UQ Open Day and other engagement and outreach activities as required.
Prepare, analyse and interpret reports from information management systems.

This role is subject to The University's Code of Conduct.

About You

As a suitably qualified and experienced Student and Academic Administration Officer you will possess:
An undergraduate degree in a relevant area or an equivalent combination of experience and/or education/training.
Demonstrated ability to establish priorities and meet deadlines.
High level of attention to detail and accuracy in written work.
Ability to exercise initiative and judgment and to work independently and autonomously.
High level written, oral and interpersonal communication skills.
The ability to work collaboratively and effectively within the team and across other organisational units.
A strong orientation to the provision of a high level of customer service.
Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.
Knowledge of University student computer systems and packages e.g., Microsoft office, SI-net, Business Objects and the use of CRM systems would be desirable.

What We Can Offer

This is a full-time (1FTE), continuing position commencing mid-April 2023 at HEW Level 5.

The full-time equivalent base salary will be in the range $74,378 - $82,842 plus super of up to 17%. The total FTE package will be in the range $87,022 - $96,925 per annum.

The following flexible employment options may be available for this role: some working from home; variable start or finish times; purchased leave; flex-time.

For further information about UQ's benefits, please visit Why Work at UQ and review The University of Queensland's Enterprise Bargaining Agreement 2018 - 2021.

Questions?

To discuss this role please contact Tamalee Robbins (Manager, Student and Academic Administration, Faculty of Health and Behavioural Sciences) via email at [email protected] .

For application queries, please contact [email protected] stating the job reference number in the subject line.

Want to Apply?

All applicants must upload the following documents in order for your application to be considered:
Cover letter addressing the 'About You' section
Resume

Please note that you will be asked to add all documents into the one upload box labelled 'resume', which is step one of the application form.

Other Information

Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.