Main characteristics
- Location
- Melbourne, Victoria
- Company
- Randstad
- Salary
- AU$ 30 - AU$ 33 /per hour
- Employment type
- Contract
- Category
- call centre & customer service
Job summary
job detailsYour New Company
Located within Melbournes CBD, this role is working with a leading banking and insurance provider who are passionate about providing the best possible employee experience. This organisation holds a strong reputation for providing both an exceptional customer and employee experience.
Your New Role
This is an exciting role for someone who has a true passion for delivering excellent customer service. As a call centre operator, you will work within a phone-based environment responding to general customer enquiries. In addition, you will be responsible for accurately recording communication between yourself and the customer for future reference.
This is a full-time 6 month contract with possibility of extension. Part-time positions are available as well.
How you will contribute
- Communicate and negotiate with policy holders to resolve overdue accounts
- Following up to ensure commitments made by clients are met
- Conduct accurate data entry with attention to detail
- Display a strong work ethic and a genuine desire to assist others
What you will bring to the team
- Extremely clear and high level communication skills
- Fantastic customer service and ability to deliver positive customer experiences
- Ability to manage a high volume of calls and low-complexity tasks
- Ability to avert, manage and escalate conflicts as required
- Able to understand and translate complex information to others in a simple, effective way
- Knowledge of insurance or financial services is desirable but not essential
Training and Induction
- Full training will be provided for this role
Benefits for You
- Tailored induction and training program
- Competitive remuneration
- Flexible work arrangements
If youre excited to assist customers on a daily basis working for a company that has a fantastic team culture and working environment press APPLY NOW.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
...
Your New Company
Located within Melbournes CBD, this role is working with a leading banking and insurance provider who are passionate about providing the best possible employee experience. This organisation holds a strong reputation for providing both an exceptional customer and employee experience.
Your New Role
This is an exciting role for someone who has a true passion for delivering excellent customer service. As a call centre operator, you will work within a phone-based environment responding to general customer enquiries. In addition, you will be responsible for accurately recording communication between yourself and the customer for future reference.
This is a full-time 6 month contract with possibility of extension. Part-time positions are available as well.
How you will contribute
- Communicate and negotiate with policy holders to resolve overdue accounts
- Following up to ensure commitments made by clients are met
- Conduct accurate data entry with attention to detail
- Display a strong work ethic and a genuine desire to assist others
What you will bring to the team
- Extremely clear and high level communication skills
- Fantastic customer service and ability to deliver positive customer experiences
- Ability to manage a high volume of calls and low-complexity tasks
- Ability to avert, manage and escalate conflicts as required
- Able to understand and translate complex information to others in a simple, effective way
- Knowledge of insurance or financial services is desirable but not essential
Training and Induction
- Full training will be provided for this role
Benefits for You
- Tailored induction and training program
- Competitive remuneration
- Flexible work arrangements
If youre excited to assist customers on a daily basis working for a company that has a fantastic team culture and working environment press APPLY NOW.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- skills
Customer service, call centre, claims processing, retail, hospitality, inbound, outbound, insurance, banking, finance, administration, admin, contact centre
- qualifications
- Customer service
- education
Secondary School/High School
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