Main characteristics
- Location
- Sydney, New South Wales
- Company
- Michael Page
- Salary
- AU$165,000 - AU$190,000
- Employment type
- Permanent
- Category
- Digital
- Industry
- Leisure, Travel & Tourism
Job summary
About Our ClientMy Client are leaders in the travel insurance space who are launching an Customer experience travel app. This will help their consumers have more touch points with the brand after you purchase travel insurance; giving you access to local news, emergency services, health medical and content on the local area ( ie food, sites, and experiences)
Job Description
They are now looking for a Senior PM to join their team and lead a small teams of three (3) 2 x Junior PM an 1 X BA to lead define and run the road map for their customer app
- Translate the product vision, via extensive customer and competitor insight and alignment to overall business objectives to develop an App product strategy and roadmap that delivers against a set of clearly defines KPI's
- Work with team and broader stakeholders to clearly understand and develop an App customer experience framework that identifies opportunities to engage with travellers and 'make the travel experience' better
- defined brand customer and commercial KPIs.
- You'll working with other Product UX and Development teams to improve features, enhance the app platform and look at overall digital adoption and product performance
- Be responsible for the Consumer App product roadmap and vision based on the businesses ongoing needs
- Be the voice of the customer for the product, mapping customer journeys and personas,
- Provide vision and direction to the development team and other stakeholders
- People manage a small product team (3) mentoring, upskilling and coaching when necessary
- Involving key stakeholders to undertake work shopping, capturing and refining product requirements using agile techniques and artefacts
The Successful Applicant
To be successful in this role you will need to have a strong mix of Digital and platform knowledge with the ability to work in a fast paced agile environment.
- Proven track record in a Senior or lead Product role in a deliver and end to end capacity leading and managing Product Development roadmaps and teams
- You'll also have domain know in App and online experience with strong agile skills to back this up
- Excellent planning skills and experience, with a natural capability for seeing dependencies and driving others to deliver, whilst maintaining great relationships
- Experience working inside a growing digital company, requiring agile planning and rapid
- prioritisation of the product development roadmap and enhancements and know when and how to pivot
- Strong stakeholder management skills and experience of engaging with C-Suite & Board level
- Having an understanding of UX development or delivery will be advantageous
What's on Offer
- Start of the art technology offering
- 40% off insurance and other travel partner discounts
- WFH and flexible options available