Main characteristics
- Location
- Gold Coast, Queensland
- Company
- Randstad
- Salary
- AU$54,000 - AU$55,000, per year, Plus super
- Employment type
- permanent
- Category
- call centre & customer service
Job summary
job detailsYour New Company
Randstad is recruiting for a customer experience specialist to assist customers all over Australia and liaise with internal and external stakeholders. The Ideal candidate will have experience in delivering quick and effective solutions to refund requests, faulty goods and complaints whilst ensuring a positive customer experience. ...
Key duties and responsibilities
- Liaising with customers via phone and email
- Processing credits and/or refunds
- Assessing if products are faulty goods and then referring to correct department for replacements
- Follow up on all customer complaints
- Data entry and reporting
- Liaising with internal and external stakeholders
- Provide alternative solutions to customers problems to reduce complaints
- Ability to problem-solve and demonstrate initiative
Your skills and experience
- Previous experience in a customer service environment
- Previous experience dealing with customer complaints ideal but not essential
- Excellent verbal and written communication to engage and build relationships
- High attention to detail and ability to show resilience
- Positive attitude
- Be able to learn new CRM systems quickly and efficiently.
What is on offer
- Competitive salary
- Career progression
- Monday - Friday full time permanent position
- Fun team and working environment... There are office dogs!
- Full training provided
Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - [Apply online] or phone 07 3100 7015
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Your New Company
Randstad is recruiting for a customer experience specialist to assist customers all over Australia and liaise with internal and external stakeholders. The Ideal candidate will have experience in delivering quick and effective solutions to refund requests, faulty goods and complaints whilst ensuring a positive customer experience.
Key duties and responsibilities
- Liaising with customers via phone and email
- Processing credits and/or refunds
- Assessing if products are faulty goods and then referring to correct department for replacements
- Follow up on all customer complaints
- Data entry and reporting
- Liaising with internal and external stakeholders
- Provide alternative solutions to customers problems to reduce complaints
- Ability to problem-solve and demonstrate initiative
Your skills and experience
- Previous experience in a customer service environment
- Previous experience dealing with customer complaints ideal but not essential
- Excellent verbal and written communication to engage and build relationships
- High attention to detail and ability to show resilience
- Positive attitude
- Be able to learn new CRM systems quickly and efficiently.
...
What is on offer
- Competitive salary
- Career progression
- Monday - Friday full time permanent position
- Fun team and working environment... There are office dogs!
- Full training provided
Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - [Apply online] or phone 07 3100 7015
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- Data Entry
- Administration
- Customer Service
- Customer retention
- refund processing
- Excel
- qualifications
- No qualifications required
- education
- Secondary School/High School
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