Main characteristics
- Location
- Melbourne, Victoria
- Company
- Randstad
- Employment type
- permanent
- Category
- banking & financial services
Job summary
job detailsOverview
This is an exciting opportunity to join one of Australia's leading retail superannuation and investments platforms, working within their high performing team delivering a superior service across the business. Day to day this role will see you managing calls and emails, servicing and supporting Advisers and members in relation to the platform.
...
Key responsibilities:
- Respond to enquiries received via phone and email in a timely manner
- Provide proactive platform navigation to Advisers and their support staff
- Handle enquiries relating to insurance in super
- Manage and investigate any escalated issues to ensure resolution within SLAs
- Build strong internal and external working relationships with key stakeholders
- Update and maintain all records
Key Requirements:
- Previous experience working in customer service is essential
- Previous experience working in a phone based role or financial services will be highly regarded
- Excellent communication skills written and verbal
- A passion for going above and beyond and being solution focused
- A drive to learn and progress within the financial services sector
Further Details
- Available to attend a virtual engagement centre Friday 10th June AM
- If successful available to commence work 20th June
- Available to work on a roster Monday - Friday between 8am-6pm
- Available to work in the office in Hawthorn East until fully trained then a hybrid working environment
To Apply
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
Overview
This is an exciting opportunity to join one of Australia's leading retail superannuation and investments platforms, working within their high performing team delivering a superior service across the business. Day to day this role will see you managing calls and emails, servicing and supporting Advisers and members in relation to the platform.
Key responsibilities:
- Respond to enquiries received via phone and email in a timely manner
- Provide proactive platform navigation to Advisers and their support staff
- Handle enquiries relating to insurance in super
- Manage and investigate any escalated issues to ensure resolution within SLAs
- Build strong internal and external working relationships with key stakeholders
- Update and maintain all records
Key Requirements:
- Previous experience working in customer service is essential
- Previous experience working in a phone based role or financial services will be highly regarded
- Excellent communication skills written and verbal
- A passion for going above and beyond and being solution focused
- A drive to learn and progress within the financial services sector
...
Further Details
- Available to attend a virtual engagement centre Friday 10th June AM
- If successful available to commence work 20th June
- Available to work on a roster Monday - Friday between 8am-6pm
- Available to work in the office in Hawthorn East until fully trained then a hybrid working environment
To Apply
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- customer service OR call centre OR client services
- qualifications
- n/a
- education
- Secondary School/High School
Inform me about similar jobs: