Main characteristics
- Location
- Sydney, New South Wales
- Company
- Volkswagen Financial Services Australia Pty Limited
- Employment type
- Contract\u002FTemp
- Category
- Banking & Financial Services
Job summary
Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and are offered promotional opportunities on a meritocracy basis within a collegiate environment and team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.
Reporting to our Settlements Team Leader within our Dealer and Customer Services Department you will be engaged on a fixed term contract basis and provided with full training. An individual with solid administrative and some accounts experience will thrive in this position working amongst a collegiate and supportive team.
As a Settlements Officer you will be responsible for:
Settlement of Contracts: Process contracts in a quick, efficient & accurate mannerOrganise tax invoices for paymentConsistent and accurate identification of inconsistencies with system information vs. documentationClearly communicate errors or documentation issues with dealersIncome and expenses verification
Allocation of Funds: Allocate monies to correct recipients and prepare Dealer Tax Invoices for payment, to a high level accuracy rateMake clear notes for accounts processingRecheck and identify issues with payment details submitted
Dealer Service:Take queue calls and process dealer requests efficiently and in a timely mannerRemain logged into the phone queue as requiredIdentify dealer needs and offer solutions to problems with accountsCommunicate with dealers in a professional and friendly manner
Administrative Duties:Assist in Retail Credit when requiredAssist Collections when requiredAssist Customer Service when requiredThe successful candidate will have:
Recently completed qualifications in Finance, alternatively, experience in the financial services or banking industry1-2 years' experience in a customer service role is essentialExcellent interpersonal and communication skillsHigh attention to detailAbility to work in a team environmentA motivation to learnEnjoy working in a fast-paced and high volume work environmentBe readily adaptable to change and challenging problems
COVID-19 Vaccination Requirements
Volkswagen Financial Services requires all new employees to be fully vaccinated against COVID-19. You will be expected to provide evidence of your vaccination status or an acceptable medical exemption, as part of our recruitment process.
A full probity check will be required for this position
For a confidential discussion please contact Eva/Human Resources 0435 276 865
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED - THANK YOU FOR YOUR APPLICATION AND INTEREST
NO AGENCIES PLEASE
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