Main characteristics
- Location
- Sydney, New South Wales
- Company
- Randstad
- Salary
- AU$300 - AU$400, per day, attractive employee benefits
- Employment type
- contract
- Category
- it & ict
Job summary
job detailsIT Helpdesk Analyst
- Service/Help Desk Analyst - ongoing development and career progression
- 9 month + Extension Contract - Global human resources firm
- Sydney CBD, 3 min walk from the station, flexible work from home
A global human resources firm requires a full time Help desk Analyst for a minimum 9 month contract in their Sydney CBD Office.
As the Helpdesk Analyst, you will be responsible for providing Level 1 and 2 technical support to the internal company and team - including troubleshooting, installing, configuring, and maintaining/optimising all network hardware, software, and communications.
On a daily basis you will;
- Level 1 & Level 2 IT technical support for incident management and service request processes via phone calls, tickets and face to face.
- Provide support and maintenance and development of customer service for local and remote users of APAC
- Onboarding and offboarding of users, user creation / deletion and assigning hardware
- Installing and configuring security software on users PC
- Supporting meeting rooms, boardroom and townhall AV Systems
To succeed in this role you will have;
- Experience in Active Directory Creating / deleting users, changing passwords and managing users profiles / computers
- Knowledge of Office 365 and Windows troubleshooting
- Manage customer expectations and work towards meeting defined SLAs.
- Basic network troubleshooting knowledge (IP, DNS, DHCP)
- Hardware setup and support knowledge across multisite locations
In return an competitive daily rate plus Employee Benefits and the ability to work from home 2 -3 days a week is available.
Fantastic office with public transport consisting of Buses and Trains just 3 minute walk away.
Please call Shiva Saraswati @ Randstad Technologies on 0417 664 474 for a Confidential Discussion or just hit the apply button below.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
IT Helpdesk Analyst
- Service/Help Desk Analyst - ongoing development and career progression
- 9 month + Extension Contract - Global human resources firm
- Sydney CBD, 3 min walk from the station, flexible work from home
A global human resources firm requires a full time Help desk Analyst for a minimum 9 month contract in their Sydney CBD Office.
As the Helpdesk Analyst, you will be responsible for providing Level 1 and 2 technical support to the internal company and team - including troubleshooting, installing, configuring, and maintaining/optimising all network hardware, software, and communications.
On a daily basis you will;
- Level 1 & Level 2 IT technical support for incident management and service request processes via phone calls, tickets and face to face.
- Provide support and maintenance and development of customer service for local and remote users of APAC
- Onboarding and offboarding of users, user creation / deletion and assigning hardware
- Installing and configuring security software on users PC
- Supporting meeting rooms, boardroom and townhall AV Systems
To succeed in this role you will have;
- Experience in Active Directory Creating / deleting users, changing passwords and managing users profiles / computers
- Knowledge of Office 365 and Windows troubleshooting
- Manage customer expectations and work towards meeting defined SLAs.
- Basic network troubleshooting knowledge (IP, DNS, DHCP)
- Hardware setup and support knowledge across multisite locations
In return an competitive daily rate plus Employee Benefits and the ability to work from home 2 -3 days a week is available.
Fantastic office with public transport consisting of Buses and Trains just 3 minute walk away.
Please call Shiva Saraswati @ Randstad Technologies on 0417 664 474 for a Confidential Discussion or just hit the apply button below.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- key responsibilities
- As the Helpdesk Analyst, you will be responsible for providing Level 1 and 2 technical support to the internal company and team - including troubleshooting, installing, configuring, and maintaining/optimising all network hardware, software, and commu
- skills
- Helpdesk Analyst
- qualifications
- Experience in Active Directory - Creating / deleting users
- changing passwords and managing users profiles / computers
- education
- Associate Degree/Diploma
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