Main characteristics
- Location
- Melbourne, Victoria
- Company
- Chandler Macleod
- Salary
- $50 - $53.63 p.h.
- Employment type
- Contract\u002FTemp
- Category
- Government & Defence
Job summary
APS5 Service Support OfficerAbout the Team
Our highly sought client is seeking a Support Officer for their Contact Centre branch in Dandenong to undertake service delivery implementation and enhancement for participants and providers of the NDIS. As the main communication channel, the National Contact Centre (NCC) plays a pivotal role in responding to enquiries as first point of contact.
About the Role
The APS5 NCC Service Support (Labour Hire) is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will provide policy advice within an area of specialisation with advice based on policies and legislation.
The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.
Responsibilities may include but are not limited to:
Contributing to and drafting high level correspondence and reports.Contributing to the creation and review of training resources, scripting, learning & development material and work instructions.Providing feedback and support to teams to ensure quality outcomes.Contributing to process improvements and implementation.
Working environmentworking in an open office environment (exposure to general workplace chatter)working from home on occasionworking in a team environmentworking in a hot desk environmentmanaging demanding and changing workloads and competing prioritiesworking at a co-located sitesignificant periods of sitting at a counter / or deskoperating a telephone / computercomputer/screen based workrequirement to read or otherwise extract information from printed material / signageattending meetings for extended periodsassistance animals may be in the work area (FYI for people with allergies or phobias)
Emotionaldealing with confronting and complex situations and information
Information technology and SecurityPre-Engagement Check - this is a mandatory pre-employment security screening process. All employees and contractors of NDIA must undertake a Pre-Engagement Check. This check is undertaken for any individual who will have non-public access to agency resources (information, buildings, systems, assets, staff and customers)computer/software applications - Microsoft Office computer based work
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