Main characteristics
- Location
- Adelaide, South Australia
- Company
- Randstad
- Employment type
- contract
- Category
- call centre & customer service
Job summary
job detailsRandstad are looking for Customer Service Specialists!
Do you have a passion for providing exceptional customer experience and enjoy the flexibility of working in a hybrid model?!
You will be making outbound calls and taking inbound enquiries in relation to insurance changes and updates to policies to existing and new customers, providing them with information about products whilst utilizing this opportunity to ensure an exceptional customer experience is delivered.
...
Your new role
- As the first point of contact for customers, you will be making and receiving inbound/outbound calls to the general public regarding product and services options
- Consistently providing excellent customer service and going above and beyond
- Provide guidance and knowledge to customers on the different product and service options based on their individual needs
- Learn and master multiple internal systems and software to use simultaneously
About you:
- Minimum 1-2 years experience working in contact centre environment is essential
- Previous experience working in claims or customer care experience working insurance or the finance sector is highly advantageous
- Excellent communication skills, verbal and written
- Service oriented mindset
- Ability to interpret and analyse information
- Excellent decision making and problem solving skills
- Positive and resilient professional focused on delivering the best possible results each and every day
- MUST have your own working laptop with up to date operating systems (cannot be Mac due to system limitations)
Role Details:
- The role is commencing on Monday 20th of June 2022
- Full time hours: rotating roster Monday to Friday 7:30am - 7:30pm
- 6 month casual assignment with a view to go permanent for the right candidate who excels in the role and aligns with the clients values
- Hybrid working model, office based in Adelaide CBD + work from home opportunity
Applications:
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
Randstad are looking for Customer Service Specialists!
Do you have a passion for providing exceptional customer experience and enjoy the flexibility of working in a hybrid model?!
You will be making outbound calls and taking inbound enquiries in relation to insurance changes and updates to policies to existing and new customers, providing them with information about products whilst utilizing this opportunity to ensure an exceptional customer experience is delivered.
...
Your new role
- As the first point of contact for customers, you will be making and receiving inbound/outbound calls to the general public regarding product and services options
- Consistently providing excellent customer service and going above and beyond
- Provide guidance and knowledge to customers on the different product and service options based on their individual needs
- Learn and master multiple internal systems and software to use simultaneously
About you:
- Minimum 1-2 years experience working in contact centre environment is essential
- Previous experience working in claims or customer care experience working insurance or the finance sector is highly advantageous
- Excellent communication skills, verbal and written
- Service oriented mindset
- Ability to interpret and analyse information
- Excellent decision making and problem solving skills
- Positive and resilient professional focused on delivering the best possible results each and every day
- MUST have your own working laptop with up to date operating systems (cannot be Mac due to system limitations)
Role Details:
- The role is commencing on Monday 20th of June 2022
- Full time hours: rotating roster Monday to Friday 7:30am - 7:30pm
- 6 month casual assignment with a view to go permanent for the right candidate who excels in the role and aligns with the clients values
- Hybrid working model, office based in Adelaide CBD + work from home opportunity
Applications:
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- Customer Service
- Call centre
- retail
- hospitality
- claims
- finance
- banking
- insurance
- telecommunications
- qualifications
- Minimum 1-2 years experience working in contact centre environment
- education
- Secondary School/High School
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