Main characteristics
- Location
- Sydney, New South Wales
- Company
- Randstad
- Salary
- AU$85,000 - AU$120,000/per year
- Employment type
- permanent
- Category
- insurance & superannuation
Job summary
job detailsThere is an exciting opportunity for an experienced credit professional to join this Lenders Mortgage Insurance Claims team as a Senior Service Officer. You will manage a series of functions within the claims lifecycle and provide outstanding customer service while adhering to regulatory requirements. A strong background in finance, banking or mortgage lending space will help you succeed in this role.
The Role:
...
- Handling complaints and resolving disputes, ensuring a strong client/customer focus throughout.
- Managing robust relationships with key B2B stakeholders including financial institutions, mercantile agents and borrowers.
- Ensuring full compliance with all industry and regulatory requirements.
- Negotiating prompt and commercially sound settlements with liable parties and their insurers/representatives to ensure efficient and effective settlement.
- Overseeing administration of accounts payable and receivable and providing support to the Claims Team.
- Overseeing Arrears processing, Recoveries functions and reporting to ensure completeness and integrity.
- Coaching and developing junior members of the team.
About You:
- To be successful in this role you will ideally come from a Banking/Broker or Financial Services background and will possess the following skills and attributes:
- 2+ years experience in a Mortgage Lending and Dispute Resolution function is essential
- Exposure to Retail Mortgage Lending through a Banking or Broker role is required, along with previous LMI and DLA experience
- Sound knowledge of the mortgage collections process including Arrears, Hardship and Recoveries
- Knowledge of the relevant industry regulations e.g. NCCP, Fair Trading, Privacy Act, Insurance Contracts Act
- Excellent stakeholder management skills and a high level of attention to detail
- Experience in a similar role within Insurance will be highly regarded
Whats in it for you?
- Flexible work arrangement; working from home, Parramatta or Sydney
- Up $120,000 package for the right candidate
- Unpack a claim and put forward your strong recommendations
- Huge development opportunities right across this global company
- Probation period 6 months which includes training and being part of a buddy system during that period
PLEASE NOTE: Work rights a must, no sponsorships offered from employer.
Take your next step and hit the APPLY button. After receiving your application I will get in touch with you to discuss your next steps.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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There is an exciting opportunity for an experienced credit professional to join this Lenders Mortgage Insurance Claims team as a Senior Service Officer. You will manage a series of functions within the claims lifecycle and provide outstanding customer service while adhering to regulatory requirements. A strong background in finance, banking or mortgage lending space will help you succeed in this role.
The Role:
...
- Handling complaints and resolving disputes, ensuring a strong client/customer focus throughout.
- Managing robust relationships with key B2B stakeholders including financial institutions, mercantile agents and borrowers.
- Ensuring full compliance with all industry and regulatory requirements.
- Negotiating prompt and commercially sound settlements with liable parties and their insurers/representatives to ensure efficient and effective settlement.
- Overseeing administration of accounts payable and receivable and providing support to the Claims Team.
- Overseeing Arrears processing, Recoveries functions and reporting to ensure completeness and integrity.
- Coaching and developing junior members of the team.
About You:
- To be successful in this role you will ideally come from a Banking/Broker or Financial Services background and will possess the following skills and attributes:
- 2+ years experience in a Mortgage Lending and Dispute Resolution function is essential
- Exposure to Retail Mortgage Lending through a Banking or Broker role is required, along with previous LMI and DLA experience
- Sound knowledge of the mortgage collections process including Arrears, Hardship and Recoveries
- Knowledge of the relevant industry regulations e.g. NCCP, Fair Trading, Privacy Act, Insurance Contracts Act
- Excellent stakeholder management skills and a high level of attention to detail
- Experience in a similar role within Insurance will be highly regarded
Whats in it for you?
- Flexible work arrangement; working from home, Parramatta or Sydney
- Up $120,000 package for the right candidate
- Unpack a claim and put forward your strong recommendations
- Huge development opportunities right across this global company
- Probation period 6 months which includes training and being part of a buddy system during that period
PLEASE NOTE: Work rights a must, no sponsorships offered from employer.
Take your next step and hit the APPLY button. After receiving your application I will get in touch with you to discuss your next steps.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- "claims" "LMI" "insurance"
- qualifications
- None
- education
- Secondary School/High School
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