Main characteristics
- Location
- Melbourne, Victoria
- Company
- Jetstar
- Employment type
- Full time
- Category
- Manufacturing, Transport & Logistics
Job summary
Perfect time to join the Airport Services Team as we ensure that we are equipped to meet growing demand and make the most of future opportunitiesEnjoy the flexibility of a shift roster, currently 11 hours (3:30pm 10pm)Immediate access to a range of employee benefits, including our staff travel programJoin the Jetstar team at a pivotal moment in our history. The outlook for our domestic flying is strong, our teams have never been more committed and our mission is unchanged, to offer all day, every day low fares so more people can fly to more places, more often. We are passionate about making travel accessible and enjoyable for all.
About the opportunity
Our Airport Services Team comprise of our committed team of Customer Service and Cabin Cabbage Officers. Our team are often our first point of contact for our customers. They are the face of Jetstar and are often our customers first point of contact and play an integral role in ensuring that our customer experience the Jetstar values through the delivery of exceptional customer service.
Our team at Melbourne Airport now have an exciting opportunity available in the role of Resourcing and Operations Specialist. Reporting to the Airport Manager/Airport Services Manager, you will be responsible for providing day of operations Workforce Planning co-ordination and allocation, including managing the Real Time application to ensure that airports have sufficient staffing level to acquit safe, efficient operations. You will hold multiple responsibilities, including being the key focal point for communication and information provision for multiple stakeholders within the airport precinct and the Jetstar Operations Centre.
As Resourcing and Operations Specialist, your responsibilities will include:Managing day of operation tasking for Airport Customer Service (FOH) teamsWorking within key KPIs based on safe resourcing levels and labour cost managementAct as focal point for communication within portfolio, including liaison with internal and external stakeholdersProactive communications with the Jetstar Operations Centre (JOCC)Deliver operational and labour reporting by preparing and completing weekly and monthly labour reports to the Airport ManagerDeliver Operational Performance improvementsThrough data, identify operational improvements and OTP improvement plans and work to implement and communicate to the Airport Management teamManage the governance of SERP compliance at the airport and provide Airport Management support of SERP in portfolio airports
About you
Success in this role will be delivered by an enthusiastic, safe and responsible, solution focused team player, who is passionate about ensuring our teams and the operation are provided with the support to deliver outstanding outcomes whilst understanding our efficient and lean operating model.
Ideally, you will bring:Significant knowledge in operational understanding, safety management and operational efficiencyResults driven and able to achieve goals, despite obstacles, setbacks or uncertaintyProven success in identifying and implementing strategic change with a long-term focusAbility to build effective workplace relationships through developing trust and confidence with othersExpertise in appropriate application toolsStrong problem solving capability, coupled with good judgementA change agent who embraces and drives change and continuous improvement initiativesChallenges the status quo and is able to influence others adopt to changeAbility to work with a shift roster, currently 11 hours (3:30pm 10pm)
About Jetstar
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.
Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
Please note: Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system).
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, youll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application
Applications close: Friday 27 May
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