Main characteristics
- Location
- Sydney, New South Wales
- Company
- Macquarie Group Limited
- Employment type
- Full time
- Category
- Information & Communication Technology
Job summary
Join our Technology division and bring high levels of energy and motivation to deliver outcomes with a diverse range of stakeholders.an experienced Service Manager/Governance and Assurance Analyst with 2+ years experience, you will play a critical role in supporting our service. Your skills in service and risk management complemented with your knowledge in the infrastructure arena will make you an invaluable member of the Networks team.
Our Networks team is responsible for delivering the core Data Network and Network Security technology services critical to our business needs. Our businesses have a high dependency on technology and need the ability to both move products quickly to market, be scalable but also be robust and stable.
You will work closely with the businesses, technology, and internal stakeholders and support key Network assurance areas such as service, asset and risk management including obsolescence and process improvements.
Your Key Responsibilities will include: vendor governance - working with vendors to ensure all reporting requirements are produced in preparation for governance and vendor meetings supporting the management of risks, actions and issues reviewing Service Delivery requirements inline with Macquarie standards (SLA, Metrics, Governance and Controls Assurance) with Service Owners, Networks Assurance Manager and vendors obsolescence compliance tracking and management publishing and communicating all workflow and procedural changes to the global team, providing coaching and an escalation point. identifying opportunities for process improvements asset Record management
The following attributes would be highly desirable: understanding of compliance and risk management in a banking or finance related industry experience in dealing with an outsource vendor or managed service provider project management disciplines to deliver outcomes are preferred an understanding of the ITIL Service Management framework power Bi or Database query language.
If you possess these skills and are ready for a new challenge, we want to hear from you. To apply, submit your application online, or visit www.macquarie.com/careers to learn more.
About the Corporate Operations Group
The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.
Our commitment to Diversity and Inclusion
The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of empowering people to innovate and invest for a better future is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.
We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.
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