Main characteristics
- Location
- Newcastle, New South Wales
- Company
- HERTZ (DK THOMPSON PARTNERSHIP)
- Employment type
- Full time
- Category
- Call Centre & Customer Service
Job summary
DK THOMPSON PARTNERSHIP trading as HERTZ CAR & TRUCK RENTALAs a world leader in the Car Rental Industry, Hertz operates in more than 150 countries worldwide. At Hertz, we PRIDE ourselves on our reputation for providing excellent customer service, fast. We're looking for a dynamic and motivated Customer Service Representative. Our goal is to be the very best at what we do
DK Thompson Partnership is a multi brand franchise of Hertz Australia operating Hertz & Thrifty brands . We have been in operation since 1998 and have 12 locations across Sydney and The Hunter Valley
What is this role all about?
You will be responsible for the operation of our MUSWELLBROOK location which operates both Hertz & Thrifty brands.
In this role you will:Create a positive customer experienceComplete rental and return transactions efficiently and accuratelyProvide accurate informationSell Hertz & Thrifty rental options to our valued customersEnsure overall customer satisfaction by resolving issuesAdministration dutiesHandling incoming and outgoing phone callsClean and transport vehiclesBe able to solely operate the location, ensuring all vehicles are presented to a high standard and in roadworthy condition.
What do we need from you?
This position is a dual role and requires you to multitask duties which vary from processing rentals & returns, providing excellent customer service, answering phone enquiries to washing and transporting vehicles . To be successful in this position, our new team member will be able to demonstrate the following:Previous experience in customer service or salesAbility to travel to Maitland for training.Strong leadership and decision making skillsAbility to work alone and as part of a teamAttention to detailExcellent verbal and written communication skillsComputer and keyboard skills are essentialFlexibility of working hours across 6 days Mon to Sat .You must hold a current NSW driver's licenseability to clean and transport vehicleConsent to a National Police check at our cost
Experience in Rental Car Industry would be an advantage.
What do you get?
In return for your hard work and dedication, you will be rewarded with:
An attractive salary and incentives
Full training
Company uniform
A supportive team environment
Career growth and development opportunities
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
Please Note: Previous Applicants need not apply.
Only shortlisted candidates will be contacted.
Applicants must be eligible to work in Australia.
Please include your availability (days you are available to work)
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