Operations Manager - Disability

 

Main characteristics

Location

Darwin, Northern Territory

Company

Carpe Diem Community Support

Salary

$100,260 - $139,999 + Superannuation

Employment type

Full time

Category

Community Services & Development

Job summary

About the Organisation
Carpe Diem Community Services PTY LTD is a NDIS registered Disability Service Provider. Locally owned and operated, Carpe Diem's mission is to provide a personalised and flexible range of services to people in the Darwin area with disabilities and high support needs. We strive to maximise potential and increase opportunities for participation in all areas of community life. We believe in ability and see potential and opportunity to enhance lifestyle in every moment. We are committed to ensure that our participants live every day to the fullest.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role
Join our growing team in Darwin on a full time basis. We have an exciting opportunity available for an exceptional leader whose approach is person-centred, and who is attuned to the service users and their teams alike.

You deliver on our promise to achieving exceptional participants' experience and as a leader, you'll inspire your team and stakeholders to support each individual to realise the possibilities available to them.

This is a rewarding opportunity for an experienced Operations Manager or someone who is ready to take the next step in their career.

This role oversees all operations of the company including our service areas of supported independent living, community access and respite programs, as well as remote service delivery.

Key ResponsibilitiesTo ensure the team complies with the Disability Services Act Standards, NDIS framework and other relevant legislationTo apply person-centered approach and a solution focused and strength approachTo establish and maintain effective links and positive working relationships with participants, families and other stakeholdersTo ensure the service supports participants engagement with social networks and the broader communityTo develop and implement new service programsTo report progress on participant NDIS goalsTo coordinate participant referrals, needs and risk assessments To monitor and report on restrictive practices and behaviour management strategiesTo attend internal and external stakeholder meetings including meetings with government agencies, community partners and participants advocacy groupsTo develop resources to support and educate people with disabilities, support staff and community providersTo prepare participant service agreements and quotesTo oversee accurate recording, maintenance and security of participants filesTo manage recruitment and HR processes, including orientation, supervision and performance management of staff and volunteersTo manage leave applications and staff resourcingTo manage program resources and information to achieve planned outcomesTo oversee all compliance; policies, procedures, and processes and ensure it is aligned with NDIS and other relevant legislationTo monitor and respond to incidents and complaints with their relevant reporting mechanismsTo ensure team members are operating within an WHS frameworkTo meet, and strive to exceed targets for Key Performance Indicators and development and implementation of strategies for continuous business growth To oversee business communication and marketing strategies

Skills & ExperienceBachelor Degree or higher in Social Work, Psychology, Allied health, or other relevant qualification (essential)Demonstrated experience of working in a leadership/management role in a human services organisationDemonstrated experience in delivery of services within the NDIS frameworkStrong coordination and leadership skillsExperience in the coordination of community participation, supported independent living, short-term-accommodation and remote service deliveryExperience supporting people with complex disabilities and behaviours of concernKnowledge of trauma and its effects on the development of behaviours of concernExcellent knowledge of NDIS and relevant legislationExcellent communication and computer skills, including internet, email, Microsoft Word, Excel and PowerPointA positive mindset, proactive can do attitude, solution focusedExcellent understanding of business operations, finance and human resources managementCompletion of NDIS mandatory orientation moduleA current First Aid CertificateA current unrestricted NT Driver LicenseAvailability to work full time Monday - Friday, and be on a rotating on-call roster

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check or NDIS Worker Screening Check.

BenefitsWork for a locally owned and operated service provider looking to grow and expand operationsJob stability and the chance to make a real impactCompetitive salary with bonus structure

Do not miss this amazing opportunity, put in your application today.

How to Apply

Send your resume and cover letter in Word or Pdf format via the Seek Apply Now

Due to the high volume of applicants please take note that only shortlisted candidates will be contacted.