SOE Engineer

 

Main characteristics

Location

Canberra, Australian Capital Territory

Company

Datacom

Employment type

Full time

Category

Information & Communication Technology

Job summary

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

Do you have experience supporting managed services customers and also skills in project delivery? Are you looking for a place to grow and to gain exposure to new technologies? Then youre the kind of person we want working at Datacom in our SOE team. As a seasoned engineer supporting large and complex customers, you will bring with you the ability to provide exceptional service in endpoint management across our customer portfolio. Your macOS (desirable) and Windows traditional and modern management experience will be key to your success in the role. Your ability to deliver project work to an exceptional standard and transition these solutions into support will be an important component to your contribution in this high performing team.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all of our Datacom offices in Australia.

What youll do

As a SOE Engineer, you will: Deliver support services to customers in accordance with SLAs Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers Operate in, and contribute to the winning culture of a high performing team Provide governance to all implementations and changes affecting the end user environment Assume the role of technical leader in deployment projects as required Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release). Package desktop applications for remote deployment Perform upgrades on applicable hardware and operating systems as required/requested Assist with the identification and implementation of shift left initiatives

What youll bring

You will have:

Essential A passion for achieving best practise in our customer environments Intune SCCM Application packaging

Desirable JAMF Workspace One Autopilot

To be eligible for the role you must be an Australian citizen and have the ability to obtain a security clearance.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZs largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!