Service desk Receptionist

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Ad nr: 15150
Published: 6 October 2022, views: 3

 

 

Main characteristics

Location
Newcastle, New South Wales
Company
Emanate technology
Salary
$35 - $49.99 per hour
Employment type
Full time
Category
Information & Communication Technology

Job summary

Service Desk Analysts provide level 1 IT help desk support to users of the Departments Information and Communications Technology (ICT). Service Desk Analysts respond to user enquiries, assess problems and issues with the Departments ICT hardware and software and help to resolve these issues for end users, providing an excellent customer experience.

BenefitsThe opportunity to gain valuable experience and work on a diverse range of technologies and environmentsExtensive training in manage services tools and technologiesSignificant earning potential, with competitive rateTraining, mentoring & full support, plus Certifications

ResponsibilitiesPerforming troubleshooting and issue resolution for internal and external usersAnswering phone calls and responding to support requestsPerforming regular maintenance and upkeep tasks on client equipmentProcessing quotes and orders, and consulting with third part suppliersCollaborating with the team to deliver high quality, robust and scalable infrastructure solutions; andAcquire knowledge and obtain certification in Windows server technologies, Cisco/Sophos Networking solutions and Cloud technologies, specifically Office 365 and AWS.

To be successful in this role, you will have:Previous experience in a client-driven role, ideally within a call centre environmentAn interest or experience with technology, particularly in a Microsoft environment.Excellent verbal communication skillsAdvanced Customer Service ability.Knowledge of call logging, escalation, and follow-up procedures.Self-motivation and ability in punctuality, time management, presentation, and administrationCritical thinking skillsIT Qualifications/ certifications (desirable)Baseline clearance or aboveWe are running Australian National police checks

We are people centric. This means we care about our people (and their families and communities) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best this could be working hours, location, or a flexible approach to their working day.


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Published: 6 October 2022, views: 3


Company: Emanate technology

Location: Newcastle, New South Wales

Salary: $35 - $49.99 per hour


Category: Information & Communication Technology
Employment type: Full time


Additional information:

Emanate technology

Application for the position: Service desk Receptionist

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