Main characteristics
- Location
- Melbourne, Victoria
- Company
- Randstad
- Salary
- AU$ 32 - AU$ 32 /per hour
- Employment type
- Contract
- Category
- call centre & customer service
Job summary
job detailsJoin a State Government entity on a 17 week contract and grow your customer service and administration skills by providing information, advice and support to customers in relation to housing application processing.
Flexibility to work from home for 15 weeks, with only 2 week on-site training.
...
Key accountabilities:
- First point of contact handling inbound calls for residents needing to apply for housing applications.
- Outbound calls to solve queries for any submitted applications
- Administrative duties: record requests, process applications, register forms
Key selection criterias:
- Problem solving: seeks information needed to solve work problems; identifies and proposes practical solutions to problems; implements and adjusts solutions when endorsed by manager
- Advanced computer skills: uses a wide range of software applications such as word processing and spreadsheets; assists others with problem-solving on word processing and related applications
- Written communication: prepares basic letters, emails and reports using clear, concise and grammatically correct language; organizes information in a logical sequence, includes content appropriate for the purpose and audience
- Self-management: accepts responsibilities for own actions; focuses on the most important goals; has a realistic and balanced view of own strengths and weaknesses; recognises own feelings and personal prejudices and understands why they occur.
Mandatory:
Booster vaccine (X3 vaccines in total)
Own laptop and reliable wifi
Available for training in Moe
Successful candidates will undergo a background and police checks ahead of starting.
If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Join a State Government entity on a 17 week contract and grow your customer service and administration skills by providing information, advice and support to customers in relation to housing application processing.
Flexibility to work from home for 15 weeks, with only 2 week on-site training.
Key accountabilities:
- First point of contact handling inbound calls for residents needing to apply for housing applications.
- Outbound calls to solve queries for any submitted applications
- Administrative duties: record requests, process applications, register forms
Key selection criterias:
- Problem solving: seeks information needed to solve work problems; identifies and proposes practical solutions to problems; implements and adjusts solutions when endorsed by manager
- Advanced computer skills: uses a wide range of software applications such as word processing and spreadsheets; assists others with problem-solving on word processing and related applications
- Written communication: prepares basic letters, emails and reports using clear, concise and grammatically correct language; organizes information in a logical sequence, includes content appropriate for the purpose and audience
- Self-management: accepts responsibilities for own actions; focuses on the most important goals; has a realistic and balanced view of own strengths and weaknesses; recognises own feelings and personal prejudices and understands why they occur.
Mandatory:
Booster vaccine (X3 vaccines in total) ...
Own laptop and reliable wifi
Available for training in Moe
Successful candidates will undergo a background and police checks ahead of starting.
If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- experience
1 year
- skills
Contact centre officer, call centre operator, customer service, public sector, state government
- qualifications
- Call center and administration experience
- education
Secondary School/High School
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