Main characteristics
- Location
- Perth, Western Australia
- Company
- RACWA
- Salary
- Free Roadside Assistance & Insurance discounts
- Employment type
- Full time
- Category
- Insurance & Superannuation
Job summary
Are you ready to start a career in insurance? Fantastic opportunity to combine your administrative skills with your passion for customer service in our Claims teams!Flexible working arrangements & a hybrid work approachWork Monday - Friday business hoursNo Claims experience necessarywe'll provide all the training you need.
Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most. On a daily basis you will be utilising your administrative skills and customer service experience to deliver outcomes for our members.
On a daily basis you will be contributing by:Managing an individual caseload of claims through to finalisationIdentify potential recovery action as part of effective claims managementReview quotes and authorise repair costsNegotiate on settlements for claimsAct as a technical referral point for internal teamsConsistently provide service that exceeds member's expectationsIdentify continuous improvement initiatives
What are we looking for?Exceptional customer service skills and a high attention to detailExcellent communication and strong negotiation skillsAbility to gather, collate and present evidence and make informed decisionsAbility to clearly communicate complex processes and decisions to our membersResults orientated mindsetSelf-driven and motivated with the ability to work autonomouslyPrevious experience working within the financial services industry desirable
What can we offer you? A workplace culture where our people feel valued, respected and empoweredWork in flexible ways that meet work/life commitments and support wellbeingBe part of a purpose led organisation that gives back to the WA communityAn environment that values ongoing career developmentFree Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto ServicesOpportunities for community engagement and corporate volunteering
We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.
If you are shortlisted, you may be invited to complete an online automated video interview as part of our screening process.
Vaccination Status: To help ensure the health, safety and wellbeing of our people and members, RAC require employees to be fully vaccinated against COVID-19 (Including ooster). Confirmation of your vaccination (and/or medical exemption) details will be required during the recruitment process.
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
About RAC
RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.
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