Practice Manager

 

Main characteristics

Location

Wollongong, New South Wales

Company

Woonona Dentists

Salary

$70,000 - $74,999

Employment type

Full time

Category

Healthcare & Medical

Job summary

Woonona and Dapto Dentists provides a supportive work environment that has a strong emphasis on high quality dental care for our patients. We are a dynamic close-knit team and are committed to supporting one another for the best clinical outcomes for our patients. Both practices are committed in providing general, cosmetic and implant dentistry.

As our Senior Practice Manager you will be responsible for strategic implementation of business goals in close communication with the director, principal dentist, associate dentists and practice managers. You will be overseeing and assisting director in the marketing, service delivery, billing and invoicing, payroll, recruitment, staff performance and record keeping. You will be expected to ensure the everyday functioning of the practices in an efficient and effective manner in coordination with the practice managers and the director. Your work duties will be: 2 days front desk coordination/ and 3 days as Senior Practice Manager (General Manager equivalent).

This is not an entry level job and applications are invited from people with minimum 2 years customer service experience and who are highly motivated, hardworking and flexible and would like to keep this job on a long-term basis. If this role sounds good fit to you, we would love to hear from you with your most recent resume and a cover letter explaining why you believe you would be the best fit. If you are the right candidate, you will be provided with confidential telephone discussion and a face-to-face interview.

Your role will include:Managing and maintaining the day-to-day running of both Woonona and Dapto Dentists.Managing the front office along with our practice managers to ensure all duties and activities (calls, mail, orders, referrals etc) are met.Supporting the director with Executive Administrative duties.Supporting all departments with various activities and requests.Ensuring that our culture and values are reflected across our various touchpoints; from the look and feel of the office space through to the employee and patient experience.Managing and leading the marketing for the practice. managing, promoting and updating all the social media platform marketing campaigns such as website, Facebook along with the practice managers, director and the IT professionals contracted by the companyAppointment book oversight, answering calls when receptionist is engaged, scheduling appointments when neededRostering, leave management, planning and approvalOverseeing Inventory management, ordering and controlling stock along with other staff membersListening to patient feedback and resolving complaintsTraining, mentoring, and providing feedback to team membersTeam performance management and task delegationPreparing for and leading meetingsInfection prevention and regulatory complianceDocumenting team procedures, policies and frameworksPractice, equipment and IT maintenance and troubleshooting in consultation with the directorHelp assisting the reception and nursing team when required

Our Ideal Candidate:At least 2 years demonstrated management/reception experience delivering a high standard of office administration and customer service.Passionate about managing and mentoring team members, lead by exampleDemonstrated ability in being a service-oriented sales professionalProven ability to develop and implement systems and protocols successfullySelf-motivated, highly driven and a real people's personAbility to meet deadlines and have a solution-focused, innovative approach to your workBe trustworthy and reliableSupport the clinicians positively by following directions and happily doing what is requested of you.You must be an Australian Citizen or permanent resident or has unlimited work permit and valid visa. You are a positive and energetic self-starter with an unwavering passion for fostering a positive working environment.Positive attitude to get the job done, and with the mind set of no job is too little or too great to do. and with can do attitudeYou have strong interpersonal and communication abilities, excellent time management and organisation skills, and enjoy an agile and innovative working environment.You need to have high level computer skills and attention to details.As a face of the business, you are always impeccably presented and your phone manner and negotiation skills are second to none.You are a true peoples person that enjoys helping those around them and consider yourself a problem-solver who is punctual and reliable.

What you'll get in returnAbove the award with $73000 per year base salary plus Superannuation with once a month accrued day off. You will have the opportunity to accrue 20K to 30K additional commission for setting high level appointmentsYou will have the security of stable employment and a supportive team of management and staff members where everyone appreciates and respects each other and is happy to help one another to achieve goal of the practice.Use of your optimum potential and autonomy to implement creative ideas and skills in the business.Provision of skills training and mentoring in the job and support from the management all the time and much more!

Learn more about us visiting www.woononadentists.com.au