Main characteristics
- Location
- Sydney, New South Wales
- Company
- Michael Page
- Salary
- AU$101,000 - AU$105,000 per year
- Employment type
- Permanent
- Category
- Marketing
- Industry
- Retail
Job summary
About Our ClientThe client is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best, feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring full selves to work and to their life's calling. A Luxury retail brand that expands all over the world.
Job Description
The key responsibilities for the role include but are not limited to:
Use Salesforce Marketing Cloud to create, modify and update client target
groups
Support with execution timelines/priorities and planning.
Ensure seamless execution of CRM campaigns according to approved
requirements, including the deployment of campaigns in campaign
management tool.
Complete quality assurance checks on every campaign and client project
execution.
Provide CRM campaign reports and learnings to enhance future CRM campaign
briefs.
Assist 360 customer journeys understanding via data analysis, findings and
concrete recommendations in line with the Marketing and CRM strategy and
objectives defined by other teams.
Responsible for CRM data analysis: including the usage of the tools by the
business users and adoption of future CRM operational systems and processes
Recommend work processes improvements to ensure customer data capture &
campaign management is efficient at the local level.
Work collaboratively with Data Analyst Manager and Digital Services Manager on
pre-and-post campaign analysis. Provide actionable campaign optimization
insights based on this analysis.
The Successful Applicant
What you'll need to be successful:
Minimum 5 years' experience in CRM.
Experience in Salesforce marketing cloud technology is a plus but not mandatory.
You should be comfortable leading the deployment of campaigns.
Awareness of digital and CX strategy and deployment in order to support the
establishment of a positive brand image and client experience for CHANEL.
Capability to contribute to brand equity by supporting the implementation of
CRM campaigns.
Capability to articulate the digital client propositions for CRM campaigns through
clear communication.
Capability to adopt digital tools (including Salesforce Marketing Cloud modules
and other new tools) with openness.
Capability to understand the various methods of gathering, extracting, storing
and cleansing CRM related data as per data sourcing and preparation
requirements set by data governance stakeholders.
What's on Offer
Being a catalyst of change initiatives, pioneering in building new experience for
clients.
An environment that advocates listening, co-creation, inclusiveness, user-centricity
and agility in designing holistic solutions
A workplace where we provide you opportunities to drive values in areas where
you are good at and support you to be at your best
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