Main characteristics
- Location
- Dawes Point, New South Wales
- Company
- Randstad
- Salary
- AU$ 70000 - AU$ 82000 /per year
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job detailsCustomer Education Specialist
Your new company
Join one of Australias largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new Customer Education Specialist!
Your new role ...
- Creating and delivering training and support materials to companies within the Health Sector, to help them successfully understand the company's products and services
- 70% - 80% of your role will on-site, travelling to and from different locations
- Building strong rapport and relationships with client contacts to enable maximum exposure to employees
- Delivering organic growth by increasing participation in the client's salary packaging program and the number of products and services per client
- Managing and resolving key customer issues as well as championing continuous improvements in the client and customer journeys, services products and controls
- Using client and customer insights, contributing to client and education plans for best practice education strategies and the design of educational content across face to face and digital channels
Your skills and experience
- Ideally you will have at least 1 years of experience in the banking, finance or insurance industry
- You have the natural ability and desire to help others and are passionate about providing excellent service
- Strong written and verbal communication skills should be second nature to you
- You are known for your confidence, ability to easily build rapport and presentation skills
Your benefits
- No weekend work
- Flexible working: create your own hours
- Car allowance + ability to earn monthly bonuses
- Potential opportunities to work outside of Sydney, i.e, Byron Bay, Port Macquarie
- An additional day of birthday leave + 2 volunteer days
- Free coffee and a massage in the office once a week
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is Yes then we would love to hear from you!
[Apply online] or on 0474 197 726.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Customer Education Specialist
Your new company
Join one of Australias largest outsourced salary packaging companies who are known for their award winning customer service on their journey to provide simple salary packaging solutions to Australians. They want to help people enjoy more of their income and would love to have you come along as their new Customer Education Specialist!
Your new role
- Creating and delivering training and support materials to companies within the Health Sector, to help them successfully understand the company's products and services
- 70% - 80% of your role will on-site, travelling to and from different locations
- Building strong rapport and relationships with client contacts to enable maximum exposure to employees
- Delivering organic growth by increasing participation in the client's salary packaging program and the number of products and services per client
- Managing and resolving key customer issues as well as championing continuous improvements in the client and customer journeys, services products and controls
- Using client and customer insights, contributing to client and education plans for best practice education strategies and the design of educational content across face to face and digital channels
Your skills and experience
- Ideally you will have at least 1 years of experience in the banking, finance or insurance industry
- You have the natural ability and desire to help others and are passionate about providing excellent service
- Strong written and verbal communication skills should be second nature to you
- You are known for your confidence, ability to easily build rapport and presentation skills
Your benefits
- No weekend work
- Flexible working: create your own hours ...
- Car allowance + ability to earn monthly bonuses
- Potential opportunities to work outside of Sydney, i.e, Byron Bay, Port Macquarie
- An additional day of birthday leave + 2 volunteer days
- Free coffee and a massage in the office once a week
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is Yes then we would love to hear from you!
[Apply online] or on 0474 197 726.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Customer Service, Sales, Presenting, Education, Training and Development
- qualifications
- NA
- education
Secondary School/High School
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