Main characteristics
- Location
- Melbourne, Victoria
- Company
- Randstad
- Salary
- AU$ 37.36 - AU$ 37.36 /per hour
- Employment type
- Contract
- Category
- administration & office support
Job summary
job detailsHave you ever thought about working for Federal Government?
If you're ready for a challenging and rewarding career in the Federal Government, I encourage you to apply today and be part of a dedicated team making a difference in our community.
Why not contact me today and let me help you find your next adventure!
Feature Role: APS3 Participant Support Officer
Job ID: 109487
Location: Victoria Frankston
Duration: 14 Months Initial Contract (with extension option)
Salary: from $37.36 per hour + 11% Superannuation
Applications Close: Strictly at 2pm on Fri 27th October, 2023*
Key Responsibilities may include:
- Manage and address participant concerns through the execution of planning tasks in accordance with relevant legislation.
- Provide reception and counter support at the local office, including assisting participants with self-help kiosks and online support.
- Resolve customer inquiries, offer information, and direct customers to suitable government or community services.
- Oversee the team's shared email inbox, appointments, and telephone queries.
- Coordinate appointments using office resources and ensure accessibility for participants.
- Conduct research and investigative tasks, along with the preparation of associated reports and correspondence.
- Perform various data entry tasks and ensure follow-up is carried out as needed.
- Receive and document complaints and other feedback within the NDIA Business systems.
What next? The application process:
A cover letter MUST be provided along with any application to me. Please dont be disappointed if you dont supply a cover letter and your application is rejected.
To be considered for this role, follow these three easy steps:
- Either apply here or email your current CV quoting the Job ID above to [Apply online] to receive a detailed position description and advice on preparing your cover letter (strongly recommended).
- Submit your application, including an appropriate cover letter, before the application deadline listed above.
- Have a confidential discussion with me.
Important Information:
This is a full-time position, Monday to Friday, 7.5 hours per day with a 30-minute break. Hybrid working arrangements may be available.
Only Australian citizens are eligible to apply for this Federal Government role.
The application deadline is strictly 2pm on Fri 27th October, 2023*
Late applications will not be accepted.
Contact Information:
For more information or to discuss this role further, please contact Mikaela at [Apply online] and include the Job ID: (Job 109487 ) in your communication.
Working with Randstad as a Contractor^:
Our Human Forward approach means that you come first.
The advantages to working with Randstad include:
- Dedicated consultant helping you maximise your career journey.
- Exclusive discounts across a range of retail and health businesses.
- Weekly pay and Salary Sacrificing options.
- Newsletters, events and tailored job support.
Additional Requirements:
All applicants selected for an interview will be required to provide a reference check before the interview. Successful applicants will also be asked to consent to a National Criminal History Check and obtain an NDIS Worker Screening Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.
*Some job boards require me to list the job for longer than my deadline. For this reason please note the Application Close Date above.
^Note that contractors are paid a loading and are not entitled to holiday or sick pay. Please Consider if this type of work is suitable for you.
...
Have you ever thought about working for Federal Government?
If you're ready for a challenging and rewarding career in the Federal Government, I encourage you to apply today and be part of a dedicated team making a difference in our community.
Why not contact me today and let me help you find your next adventure!
Feature Role: APS3 Participant Support Officer
Job ID: 109487
Location: Victoria Frankston
Duration: 14 Months Initial Contract (with extension option)
Salary: from $37.36 per hour + 11% Superannuation
Applications Close: Strictly at 2pm on Fri 27th October, 2023*
Key Responsibilities may include:
- Manage and address participant concerns through the execution of planning tasks in accordance with relevant legislation.
- Provide reception and counter support at the local office, including assisting participants with self-help kiosks and online support.
- Resolve customer inquiries, offer information, and direct customers to suitable government or community services.
- Oversee the team's shared email inbox, appointments, and telephone queries.
- Coordinate appointments using office resources and ensure accessibility for participants.
- Conduct research and investigative tasks, along with the preparation of associated reports and correspondence.
- Perform various data entry tasks and ensure follow-up is carried out as needed.
- Receive and document complaints and other feedback within the NDIA Business systems.
What next? The application process:
A cover letter MUST be provided along with any application to me. Please dont be disappointed if you dont supply a cover letter and your application is rejected.
To be considered for this role, follow these three easy steps:
- Either apply here or email your current CV quoting the Job ID above to [Apply online] to receive a detailed position description and advice on preparing your cover letter (strongly recommended).
- Submit your application, including an appropriate cover letter, before the application deadline listed above.
- Have a confidential discussion with me.
Important Information:
This is a full-time position, Monday to Friday, 7.5 hours per day with a 30-minute break. Hybrid working arrangements may be available.
Only Australian citizens are eligible to apply for this Federal Government role.
The application deadline is strictly 2pm on Fri 27th October, 2023*
Late applications will not be accepted.
Contact Information:
For more information or to discuss this role further, please contact Mikaela at [Apply online] and include the Job ID: (Job 109487 ) in your communication.
Working with Randstad as a Contractor^:
Our Human Forward approach means that you come first.
The advantages to working with Randstad include:
- Dedicated consultant helping you maximise your career journey.
- Exclusive discounts across a range of retail and health businesses.
- Weekly pay and Salary Sacrificing options.
- Newsletters, events and tailored job support.
Additional Requirements:
All applicants selected for an interview will be required to provide a reference check before the interview. Successful applicants will also be asked to consent to a National Criminal History Check and obtain an NDIS Worker Screening Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.
*Some job boards require me to list the job for longer than my deadline. For this reason please note the Application Close Date above.
^Note that contractors are paid a loading and are not entitled to holiday or sick pay. Please Consider if this type of work is suitable for you.
- skills
Strong Administration & Customer Service Skills
- qualifications
- Previous government experience desirable but not required
- education
Bachelor Degree
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