Main characteristics
- Location
- Parramatta, New South Wales
- Company
- Michael Page
- Salary
- AU$140,000 - AU$155,000
- Employment type
- Permanent
- Category
- Digital
- Industry
- Business Services
Job summary
About Our ClientMy Client is a leading NSW Government client in the environmental and renewables space, They are now looking for a Mid Weight Service Designer to join their experience team to drive excellence across their transformation ad business improvements projects.You will work with senior members of the design team on design approaches and help business stakeholders make sense of findings to apply insights to drive action.
Job Description
You will have an excellent understanding of, and be experienced in, using different design methodologies to solve problems using Human Centred Design, whilst balancing this with delivering measurable business value.
The ideal candidate for this role will be a systems-thinker with a strategic mindset, with strong problem-solving skills, a passion for dealing with people and a willingness to learn.
What you'll do;
- Working with the other designers, and stakeholders, you will work on the established design approach to deliver value to the business and the team.
- Help to conduct exploratory, generative, and evaluative research activities to identify insights from customers, employees and stakeholders for a variety of projects .
- Visually communicate 'show, don't tell' through service design artifacts including personas, journey maps, service blueprints and life cycles.
- Design customer centric service and product solutions within a complex ecosystem, enterprise applications and contribute to design standards.
- Collaborate cross-functionally with other business stakeholders at all levels
- Advocate for the customer through research findings to diverse audiences through written reports and presentations.
- Assist with service design activities, challenge established thinking, and develop new approaches to complex design problems.
- Assist to design and facilitate workshops for ideation and iteration, for small and large groups, remotely and in person.
The Successful Applicant
What we're looking for:
- A minimum of 3 years' experience in design and recent experience as a Service Designer
- An strong portfolio showcasing knowledge and experience of Service Design across varied users, business problems, and devices.
- Ability to produce high quality artefacts such as personas, journey maps, task models, wireframes and interactive prototypes
- Strong design research skills, iterative design and prototyping and facilitation of usability testing.
- Keen curiosity about how people use technology and how to create great experiences
- Excellent communication and presentation skills; both written and verbal.
- Background in Graphic Design, Industrial Design, Human Computer-Interaction or equivalent practical experience.
- Comfortable working in an Agile environment and resilience in the face of shifting priorities.
What's on Offer
Some of the perks
- Flexible WFH and hybrid working arrangements
- Diverse and high performing team culture and environment
- Leading gov agency with high visibility
- Tier 1 maternity and paternity leave schemes
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