Main characteristics
- Location
- Cotton Tree, Queensland
- Company
- Randstad
- Salary
- AU$ 57500 - AU$ 60000 /per year
- Employment type
- Permanent
- Category
- call centre & customer service
Job summary
job detailsThe Opportunity
We are excited to be partnering with a well known national insurance provider with a strong reputation in the industry. Our client is looking to add a full time and part time customer service officer to join their Sunshine Coast team servicing members out of the Maroochydore branch.
...
The Role
We are seeking a knowledgeable and compassionate Health Insurance Customer Service Officer to join the team. The ideal candidate will be responsible for assisting customers with inquiries related to health insurance policies and claims, ensuring a high level of customer satisfaction. We are looking for someone with excellent communication skills, be detail-oriented, and have the ability to navigate complex situations.
Key Responsibilities
- Providing product knowledge & assisting incoming enquiries
- Managing members accounts, information & payments
- First point of contact in branch & over the phone
- Ensure timely & efficient resolution of customer concerns
What are we looking for
- Previous customer service or equivalent experience
- Prior experience in health insurance is a bonus
- A core focus on member outcomes & relations
- Ability to effectively analyze & resolve problems
- Strong team culture
Key Benefits
- Competitive salary, employee discounts & bonuses
- Room for growth & development opportunities
- Well-know established company
For a confidential discussion about this or any other business support opportunities in Queensland feel free to contact
[Apply online]
https://www.linkedin.com/in/ebonywall/
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
The Opportunity
We are excited to be partnering with a well known national insurance provider with a strong reputation in the industry. Our client is looking to add a full time and part time customer service officer to join their Sunshine Coast team servicing members out of the Maroochydore branch.
The Role
We are seeking a knowledgeable and compassionate Health Insurance Customer Service Officer to join the team. The ideal candidate will be responsible for assisting customers with inquiries related to health insurance policies and claims, ensuring a high level of customer satisfaction. We are looking for someone with excellent communication skills, be detail-oriented, and have the ability to navigate complex situations.
Key Responsibilities
- Providing product knowledge & assisting incoming enquiries
- Managing members accounts, information & payments
- First point of contact in branch & over the phone
- Ensure timely & efficient resolution of customer concerns
...
What are we looking for
- Previous customer service or equivalent experience
- Prior experience in health insurance is a bonus
- A core focus on member outcomes & relations
- Ability to effectively analyze & resolve problems
- Strong team culture
Key Benefits
- Competitive salary, employee discounts & bonuses
- Room for growth & development opportunities
- Well-know established company
For a confidential discussion about this or any other business support opportunities in Queensland feel free to contact
[Apply online]
https://www.linkedin.com/in/ebonywall/
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Office Administration, Receptionist, Admin, Office Coordinator, Admin Assistant, Office Manager, Administration, Customer Service, Project Coordinator, Administration Manager, customer service officer, customer service, insurance, health insurance
- qualifications
- High School Certificate
- education
Secondary School/High School
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