Main characteristics
- Location
- Eight Mile Plains, Queensland
- Company
- Randstad
- Employment type
- permanent
- Category
- call centre & customer service
Job summary
job details- Southside location - Eight Mile Plains
- Immediate start!
- Flexible working arrangements available after full training is completed
- Parking available on site
- Full time roles, $31.25 per hour + super
- 6 month contracts
- Claims Call Centre
Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queenslands number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! ...
This can be an amazing opportunity for someone from a call centre / Claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.
You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.
What's in it for you?
- Work for Queensland's leading insurer
- 6 month contract with potential for extension
- Monday - Saturday Roster 7am-7pm
- Option to work in a hybrid capacity - Mix of WFH & Office
- Overtime on offer if you are looking for more hours (OT Rates $$)
- Phenomonal training and support
- Drive to work - no more public transport!
- Cafe on site
Key Accountabilities
- Taking high volume inbound calls
- Manage end to end claims for determination and payment of claims within the set KPIs
- Understanding of Motor and Property insurance advantageous
- Provide customers with optimal customer service including quality and timely decisions
- Develop specific knowledge around individual claims
- Manage policies and procedures and meet legislative and business requirements
Highly desirable:
- Experience in customer service - call centre desirable
- End to End claims experience
- Hospitality and Retail experience encouraged
- Ability to navigate dual screens
- Intermediate computer literacy and high attention to detail
- Be open and eager to learn new process and new systems
- Strong communication skills and proven experience in negotiation and managing difficult calls
- Be adaptable and agile in their learning style as well as efficient and motivated to deliver results
- Previous exposure to insurance and claims (Motor and Property would be advantageous)
If you are interested, please submit your resume today!
Successfully shortlisted candidates will be contacted ASAP.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- Southside location - Eight Mile Plains
- Immediate start!
- Flexible working arrangements available after full training is completed
- Parking available on site
- Full time roles, $31.25 per hour + super
- 6 month contracts
- Claims Call Centre
Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queenslands number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!
...
This can be an amazing opportunity for someone from a call centre / Claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.
You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.
What's in it for you?
- Work for Queensland's leading insurer
- 6 month contract with potential for extension
- Monday - Saturday Roster 7am-7pm
- Option to work in a hybrid capacity - Mix of WFH & Office
- Overtime on offer if you are looking for more hours (OT Rates $$)
- Phenomonal training and support
- Drive to work - no more public transport!
- Cafe on site
Key Accountabilities
- Taking high volume inbound calls
- Manage end to end claims for determination and payment of claims within the set KPIs
- Understanding of Motor and Property insurance advantageous
- Provide customers with optimal customer service including quality and timely decisions
- Develop specific knowledge around individual claims
- Manage policies and procedures and meet legislative and business requirements
Highly desirable:
- Experience in customer service - call centre desirable
- End to End claims experience
- Hospitality and Retail experience encouraged
- Ability to navigate dual screens
- Intermediate computer literacy and high attention to detail
- Be open and eager to learn new process and new systems
- Strong communication skills and proven experience in negotiation and managing difficult calls
- Be adaptable and agile in their learning style as well as efficient and motivated to deliver results
- Previous exposure to insurance and claims (Motor and Property would be advantageous)
If you are interested, please submit your resume today!
Successfully shortlisted candidates will be contacted ASAP.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- Customer Service professionals
- customer service
- retail
- face to face
- over to the phone
- customer service officer
- call centre officer
- inbound call centre
- inbound customer service
- federal government call centre
- call centre federal government
- qualifications
- 1 year experience in a customer service role
- education
- Secondary School/High School
Inform me about similar jobs: