Main characteristics
- Location
- Melbourne, Victoria
- Company
- Randstad
- Salary
- AU$41.00 - AU$41.00, per hour, plus super
- Employment type
- temporary
- Category
- call centre & customer service
Job summary
job detailsJoin a State Government entity on a 3 months contract with a possibility of extension to become an Ambulance Call Taker.
The successful candidate will undertake a rotating roster with shifts 24 hours a day (morning, afternoon and night).
Key accountabilities: ...
- Work independently in response to employee or volunteer shift absence calls by understanding, interpreting, and responding to their needs, and the impact on operations, including referring callers appropriately if additional support is required.
- Support distressed callers by engaging and identifying which is the best course of critical action to ensure immediate support from either management or specialist support avenues.
- Gather all necessary information, monitor, and complete daily reporting requirements in accordance with established reporting and information management channels, protocols, and procedures.
- Notify Communications Centre Duty Managers of any absences or welfare issues impacting staff who are currently on shift.
- Establish and maintain appropriate operational service and administrative systems to ensure an efficient and consistent approach to administrative processes.
- Ensure handover of all relevant information at change of shift.
Key selection criterias:
- Strong knowledge and experience in a fast paced, service focused call centre operation where client support includes engaging in confidential or sensitive communications.
- Demonstrated experience providing high level, professional administrative support, including the development,maintenance and improvement of office and service delivery activities.
- Sound knowledge and high capability using Microsoft Office applications.
- Experience operating information management systems, Mizzi or Genesis preferred.
- Possess strong attention to detail, ability to analyse and produce accurate records.
- Ability to gain cooperation from others in the resolution of problems.
- Judgement and confidence to provide definitive advice and clearly explain procedures.
- Ability to work rotating shifts of varying or fixed duration including morning, afternoon, nights or weekends.
Successful candidates will undergo a background and police checks ahead of starting.
If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.
For further information please contact Marion Gayet at [Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Join a State Government entity on a 3 months contract with a possibility of extension to become an Ambulance Call Taker.
The successful candidate will undertake a rotating roster with shifts 24 hours a day (morning, afternoon and night).
Key accountabilities:
- Work independently in response to employee or volunteer shift absence calls by understanding, interpreting, and responding to their needs, and the impact on operations, including referring callers appropriately if additional support is required.
- Support distressed callers by engaging and identifying which is the best course of critical action to ensure immediate support from either management or specialist support avenues.
- Gather all necessary information, monitor, and complete daily reporting requirements in accordance with established reporting and information management channels, protocols, and procedures.
- Notify Communications Centre Duty Managers of any absences or welfare issues impacting staff who are currently on shift.
- Establish and maintain appropriate operational service and administrative systems to ensure an efficient and consistent approach to administrative processes.
- Ensure handover of all relevant information at change of shift.
Key selection criterias: ...
- Strong knowledge and experience in a fast paced, service focused call centre operation where client support includes engaging in confidential or sensitive communications.
- Demonstrated experience providing high level, professional administrative support, including the development,maintenance and improvement of office and service delivery activities.
- Sound knowledge and high capability using Microsoft Office applications.
- Experience operating information management systems, Mizzi or Genesis preferred.
- Possess strong attention to detail, ability to analyse and produce accurate records.
- Ability to gain cooperation from others in the resolution of problems.
- Judgement and confidence to provide definitive advice and clearly explain procedures.
- Ability to work rotating shifts of varying or fixed duration including morning, afternoon, nights or weekends.
Successful candidates will undergo a background and police checks ahead of starting.
If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.
For further information please contact Marion Gayet at [Apply online]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show lessshow more
- skills
- Customer Service
- Contact Centre
- Call centre
- Customer focused
- KPIs
- Sales
- Time management
- Public Sector
- Federal Government
- Government
- Full time
- qualifications
- Previous work in a busy call centre environment.
- education
- Secondary School/High School
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