Main characteristics
- Location
- Sydney, New South Wales
- Company
- Gateway Bank Ltd
- Employment type
- Full time
- Category
- Banking & Financial Services
Job summary
Gateway Bank is a member-owned financial institution which has been operating nationally for over 65 years. Unlike the major banks we have no institutional shareholders, so all of our profits are reinvested into the business to support our members. We offer a range of award-winning banking products and services. We are small enough to know our customers, getting things done is easy, you can see immediately when your ideas work, and there is no need for 300 meetings to get things accomplished. Were looking for new ways of thinking to help us provide great outcomes for our customers and drive the business forward.About the role:
This role will work closely with our Senior Manager, Operations to support to the broader Customer Operations Teams, allowing teams to focus on delivering high quality service in line with business KPIs and SLAs.
The scope of this role will include: Managing Broker Commission payments monthly and quarterly;Managing the Broker Accreditation process;Provide support to staff using the lending platform and assist with system testing;Manage and lead the Customer Loyalty Program for Gateway Members;Reconcile valuation payments against invoices for payment monthly;Support Customer teams as needed;Assist with production/management of reporting as needed;Work collaboratively with teams to identify and develop opportunities for process improvement.
About you:
To be successful in this role, we want to see:Understanding of lending concepts and the ability to become the SME for the lending platform;Experience in a customer focused environment;Well-developed written & verbal communication skills;Microsoft Word, PowerPoint at intermediary level;Microsoft Excel at advanced level;Process improvement and system implementation experience is desirable.
About Our Values:
Gateways values are:Do the right thingPassionStumble dont fallSmall up do more with lessNot work but making a difference
We hope that prospective employees will connect with all of our values but in particular, this role has the scope to make a difference by providing a new avenue to grow the business and support more Members.
As a Gateway employee, we want you to feel comfortable to be you with whatever unique qualities that entails. Embracing our differences helps us to create a culture that is supportive and fun. We encourage and support you to actively pursue growth and learning we dont stop training once we are on the team!
We also hope that you will engage with our purpose Pocket and Planet through which we support environmental goals that reduce consumption and go hand-in-hand with improving financial literacy and our Members wealth.
More detailed information on Gateways purpose please refer to our ECO Hub on Gateways website: Gateway Eco Hub | Ethical & Responsible Banking | Gateway Bank
What does Gateway offer?
For our part, we offer an excellent working environment, investment in training and career development programs, competitive remuneration and other benefits.
You would be working in our super-stylish office in the Sydney CBD, which is located close to transport and the QVB shopping district. Following a long period of remote working, we have transitioned to in-office operations, with the option of working from home 2-3 days per week.
What is the recruitment process?
Our screening process will include a mixture of online screening and assessment tools. As a guide, you should expect the process to include the following components: resume screening, online video interview, live online and face to face Interviews and online psychometric assessment.
If you are passionate about this role, and can demonstrate the skills and experience required, then we look forward to hearing from you!
Inform me about similar jobs: