Main characteristics
- Location
- Brisbane, Queensland
- Company
- Brisbane Airport Hotels Group
- Salary
- Complimentary Car Park + Duty Meals + Laundry
- Employment type
- Full time
- Category
- Hospitality & Tourism
Job summary
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD`s and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.Brisbane Airport Hotels Group is currently seeking a Reservations Manager reporting directly to the Chief Operating Officer, you will be responsible for all accommodation bookings across the hotels. You will work closely with our Sales & Marketing and Front Office teams, implementing strategic plans and processes.
Key Responsibilities Include but not limited to: Ensure smooth management of all accommodation bookingsMonitor hotel inventory, availability, competitor, trend, demand, and opportunity analysisData collection, weekly, monthly reporting, and preparation of forecasts etc. Develop and implement strategies that will achieve above market performanceProvide courteous, efficient and professional service to exceed guest expectationsManage group reservation blocks and the contracting processManage reservation sales to ensure business practices are consistent with management goalsManage allotments and third party websites in accordance with yield strategiesManage the payment process for all reservations, ensuring accuracyMotivate and mentor the front office team in all things reservations
To be successful in this role, you MUST have:Front Office/Reservations background & minimum 12 months Reservations Management experienceExtensive knowledge of Opera PMS and Microsoft Excel essentialProven yield management skills and experience with third party websites and third party website managersExperience in handling a high volume of reservations with superb accuracyProven success in customer experienceExperience in managing business relationships with travel agents, corporate and leisure clientsExtremely professional telephone & email etiquetteThe ability to work in a strong team-focused environmentOutstanding communication skills, both verbal and written
What we can offer you:Monthly social events Accor discounts on accommodation worldwideDiscounted meals and beveragesReward programsFlexible working hoursRefer a friend incentivesSubsidized onsite parkingDiscounted Air Train weekly pass
We thank all interested parties in advance for their application, however only successful applicants will be contacted.
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