Senior Manager Digital

 

Main characteristics

Location

Adelaide, South Australia

Company

Westpac Group

Employment type

Full time

Category

Banking & Financial Services

Job summary

Senior Manager, Digital 22873 Permanent Bedford Park, Adelaide but open to other states

How will I Help?
As the Senior Manager Digital you will be a key member of the Customer Assist Team within Group Operations and your role is paramount to helping contribute the delivery of Westpacs vision and strategic priorities.

The key focus of this role is to improve the customer experience at every touch point, we provide a service model where customers have choice and access 24/7. This involves defining the digital end-to-end customer experience and how this is directed to ensure we communicate efficiently and with influence, being uncompromising about completing work correctly first time, every time and ensuring the needs of the customer are met and delivered within our agreed time frames.

Whats in it for me?
Youll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So well back you in the development of your career, internal career prospects, and flexible working. Youll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

What do I need?
As a Senior Manager Digital, you will: Lead a digital team to deliver on the Collections strategy, working closely with partners to ensure customer satisfaction and credit loss mitigation is factored into objectives Develop reporting that accurately monitors and evaluates the effectiveness of all digital applications, ensuring we are 100% compliant and meeting customer objectives Evaluate and develop strategic partnerships to deliver the e-Collections agenda and expand presence Work with partners for alignment including reconciliations, budget management, scheduling, cost improvement Manage an Omni-channel environment as a fundamental activity to ensure consistent delivery of excellent customer service to the Westpac Group Deliver innovation through Omni-channel usage to deliver a strategic advantage that provides a smarter and leaner business process Excellent mindset & capability to drive Risk & Compliance within all activities Customer focussed with experience in leading a team in a customer focussed organisation or environment Experience turning consumer data, insights and web analytics into actionable plans and strategies Knowledge of the latest in digital trends and thorough understanding of opportunities and execution through digital channels Experience in the differences of the digital landscape within industry & consumer behaviour demo/geographic.

What is it like to work there?
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, were proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

How do I Apply?
Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. Weve developed clear standards to ensure our people are confident, safe and healthy whether theyre working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

By applying for this role, you acknowledge that you are aware of our Entry to Workplace Policy, and if you secure employment with us, you will be required to comply with the policy.

Please ensure you have spoken to your People Leader before submitting your application.

Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants.