Main characteristics
- Location
- Adelaide, South Australia
- Company
- Randstad
- Salary
- AU$ 35 - AU$ 36 /per hour
- Employment type
- Temporary
- Category
- call centre & customer service
Job summary
job detailsContact Centre - Government
...
- Pay Rates $35-$36 per hour + superannuation
- Full Time Hours, Monday - Friday
- Central CBD location
The Federal Government is looking for multiple staff to engage in a call centre position. The role's primary focus is to assist diverse Australians by providing assistance and support with government incentives. The call centre environment prides itself on providing effective and quality customer service to all callers.
Duties and responsibilities would primarily include:
- Liaising with all callers surrounding their concerns, questions, and feedback
- Assisting with first contact resolution
- Providing customer service over the phone, as well as written correspondence
- Effectively researching and sharing information between individuals
- Familiarising yourself with the departments processes, policies, procedures, and systems, and communicating them effectively to callers
- Promoting online government services and resources to improve customer experience
The successful candidate would be:
- Able to provide quality customer service, both written and verbal
- Empathetic and understanding of culturally diverse individuals and/or difficult situations
- Able to remain calm and professional in a challenging environment
- Highly emotionally intelligent and able to work in team environments
Why choose to apply with Randstad:
Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
- A free Employee Assistance Program offers you and your family support
- Plus more
Please note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted.
Are you ready to secure your next customer service role? Please APPLY NOW or email [Apply online] Suitable candidates are being contacted daily for registration, don't miss out!!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Contact Centre - Government
- Pay Rates $35-$36 per hour + superannuation
- Full Time Hours, Monday - Friday
- Central CBD location
The Federal Government is looking for multiple staff to engage in a call centre position. The role's primary focus is to assist diverse Australians by providing assistance and support with government incentives. The call centre environment prides itself on providing effective and quality customer service to all callers.
Duties and responsibilities would primarily include:
- Liaising with all callers surrounding their concerns, questions, and feedback
- Assisting with first contact resolution
- Providing customer service over the phone, as well as written correspondence
- Effectively researching and sharing information between individuals
- Familiarising yourself with the departments processes, policies, procedures, and systems, and communicating them effectively to callers
- Promoting online government services and resources to improve customer experience
...
The successful candidate would be:
- Able to provide quality customer service, both written and verbal
- Empathetic and understanding of culturally diverse individuals and/or difficult situations
- Able to remain calm and professional in a challenging environment
- Highly emotionally intelligent and able to work in team environments
Why choose to apply with Randstad:
Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:
- Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
- A free Employee Assistance Program offers you and your family support
- Plus more
Please note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted.
Are you ready to secure your next customer service role? Please APPLY NOW or email [Apply online] Suitable candidates are being contacted daily for registration, don't miss out!!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Customer Service, Call Centre, Federal Government, Government, Admin, Administration, Contact Centre
- qualifications
- NA
- education
Secondary School/High School
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