Security and Concierge Officer - Medical Panels

 

Main characteristics

Location

Melbourne, Victoria

Company

WorkSafe Victoria

Employment type

Full time

Category

Government & Defence

Job summary

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

68,975 per annum + superannuation Full Time and ongoing Melbourne CBD, LaTrobe Street Office

Purpose

The Security and Concierge officer is part of the Security team who are responsible for delivering security support to WorkSafe Victoria (WSV). The team provide and promote a safe and secure customer focused work environment for WSV staff and site visitors. The Security and Concierge officer provides support services to aspects of the Medical Panels office and may be required to undertake activities that support the Medical Panels management and team.

Key Responsibilities Providing a high level of customer service to: members of the public enquiring about WSV services, facility contractors who require inductions and access to buildings, WSV visitors attending meeting and events at various offices who need guidance on access and visiting procedures. Customer Service includes assessing client needs and responding appropriately within pre-defined parameters, ensuring clear communication sometimes in challenging situations, Monitoring surveillance equipment, including CCTV, intruder detection, duress and lone worker systems, ensuring all systems are operating in accordance with the relevant procedures and responding to any incidents using pre-defined procedures. Ensuring any workplace incidents, including emergency situations (including building evacuations, lock downs) are responded to appropriately, accurately documented and followed up in accordance with standard procedures. Performing building inspections to ensure the security of building perimeters and restricted rooms and responding to any incidents using pre-defined procedures. Creating security passes in accordance with established procedures. Making decisions to resolve concerns, issues or problems relating to security matters or building facilities within pre-defined guidelines and escalating any matters to the Senior Security and Concierge officer as required. Ensuring any issues which may have an impact on the reputation of WSV or adversely affect WSV are communicated to the Security Manager immediately. Creating and maintaining records in various security related databases, utilising different software systems to manage daily security operations. Administering first aid to WSV employees within scope of knowledge and training ensuring appropriate reporting procedures are followed. Maintaining functional expertise which requires continual training and participation in emergency management exercises to ensure emergency and security response processes are maintained to a high standard. (This may include occasional after-hours or weekend training). Assisting other departments as required, including but not limited to Fleet or Staff Assist with some service delivery or acting as the contact point at established locations

Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.

About you

You will also have: Proven experience providing security and customer service in a large client based environment. Demonstrated knowledge and experience with a sound understanding of alarm systems, access control systems, CCTV and Fire & Safety procedures including Fire Indication panels. Demonstrated experience in the use of various security software programs. i.e. Honeywell EBI, Sine Visitor Management System, Gantner Locker system or similar. Proven ability in responding to security and emergency management incidents in line with established procedures. Including the ability to effectively direct others in these situations. Proven experience in communicating and responding to challenging situations such as distressed persons, demonstrating empathy, integrity and resilience under various circumstances. Strong data entry and written communication skills particularly in the area maintaining shift logs and entering information into databases. Intermediate computer skills in Microsoft Word, Excel and Outlook systems, as well as strong skills in security related IT systems. Demonstrated ability to develop and maintain effective working relationships including the ability to work independently and co-operatively as a member of a team with limited supervision. Flexibility in undertaking the work role. This includes the ability to work a flexible roster and the ability to attend any of the WorkSafe offices at short notice.

Qualifications Victorian Security Licence Certificate II in Security Operations (or equivalent) First Aid Certification

What's next?

Applications close 11:00pm on Friday 24th February 2023. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Talent Acquisition Specialist, Natasha Zaluski via email [email protected]

Our future

WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

Important Information

WorkSafe is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with WorkSafe's obligations under the Occupational Health and Safety Act 2004 (OH&S Act).

Therefore, all WorkSafe employees are required to have an up to date COVID-19 vaccination status, which is currently defined by the Australian Technical Advisory Group on Immunisation (ATAGI) as three vaccine doses, unless a valid medical exemption applies.

To meet our obligations under the OH&S Act, WorkSafe will request vaccination information or evidence of an exemption in the pre-employment stage.

Prior to commencement of employment with WorkSafe you will need to provide evidence that you are vaccinated against COVID-19 and have an up to date vaccination status, or that a medical exemption applies.