Main characteristics
- Company
- Randstad
- Salary
- AU$ 34.58 - AU$ 34.58 /per hour
- Employment type
- Contract
- Category
- call centre & customer service
Job summary
job detailsEntry Level Health Insurance
Contact centre, health, finance, customer service and recent graduates encouraged to apply!
WHV holders welcome!
The Company
Join a fantastic and rewarding Health insurance provider located close by Melbourne's CBD. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed! ...
Our clients members remain the core of everything that they do, so its no surprise that theyre the recipient of multiple employer and customer satisfaction awards having been awarded the top not-for-profit health insurance provider multiple years running.
About the Role:
As a Members Services Representative you will work within a friendly and supportive team-oriented environment where you will play a key role in providing a high quality first point of contact for existing customers and ensure they receive the best possible care.
Your responsibilities will include:
- Assisting customers with general queries via phone while maintaining a first call resolution focus
- Handle customer enquiries promptly and while maintaining confidentiality and discretion in the performance of all duties
- Understanding the various products, procedures and services on offer
- Provide quality advice to customers regarding relevant relevant health insurance products
- Display a strong work ethic and a genuine desire to assist others
HOURS: This is a full-time 6 month contract role with strong possibility of becoming permanent. Rotating roster across Mon-Fri 8.30am - 6pm.
Skills and Experience:
Our client is open to a wide variety of backgrounds. If you bring experience in health, finance, customer service or are a recent graduate looking to make your first step, we encourage you to apply!
- Extremely clear and high level communication skills
- Empathetic approach when speaking with members and ability to develop rapport
- A can-do attitude and willingness to learn!
- Ability to work autonomously and as part of a team
- Strong PC skills and ability to work on computer-based applications
- Previous experience in a call centre or customer service environment is highly desirable
- Bachelor degree qualified will be highly regarded - recent graduates encouraged to apply!
Training and Induction:
- Full training will be provided for the role in office over the first 3 weeks of the role
Benefits & Rewards:
- Competitive entry-level salary package
- Flexible work from home structure - 3 days from home once trained
- Opportunity to rapidly progress into higher level roles and other teams
- Comprehensive training and development
- Discounted private health insurance
- Dynamic, vibrant & passionate team who celebrate the small and large wins together
- Reward & recognition programs with long term career prospects
Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Consultant on [Apply online] to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
Entry Level Health Insurance
Contact centre, health, finance, customer service and recent graduates encouraged to apply!
WHV holders welcome!
The Company
Join a fantastic and rewarding Health insurance provider located close by Melbourne's CBD. Our client is passionate about supporting their people to grow and develop within the industry and holds a strong reputation for providing an exceptional customer and employee experience - our client wants to see you succeed!
Our clients members remain the core of everything that they do, so its no surprise that theyre the recipient of multiple employer and customer satisfaction awards having been awarded the top not-for-profit health insurance provider multiple years running.
About the Role:
As a Members Services Representative you will work within a friendly and supportive team-oriented environment where you will play a key role in providing a high quality first point of contact for existing customers and ensure they receive the best possible care.
...
Your responsibilities will include:
- Assisting customers with general queries via phone while maintaining a first call resolution focus
- Handle customer enquiries promptly and while maintaining confidentiality and discretion in the performance of all duties
- Understanding the various products, procedures and services on offer
- Provide quality advice to customers regarding relevant relevant health insurance products
- Display a strong work ethic and a genuine desire to assist others
HOURS: This is a full-time 6 month contract role with strong possibility of becoming permanent. Rotating roster across Mon-Fri 8.30am - 6pm.
Skills and Experience:
Our client is open to a wide variety of backgrounds. If you bring experience in health, finance, customer service or are a recent graduate looking to make your first step, we encourage you to apply!
- Extremely clear and high level communication skills
- Empathetic approach when speaking with members and ability to develop rapport
- A can-do attitude and willingness to learn!
- Ability to work autonomously and as part of a team
- Strong PC skills and ability to work on computer-based applications
- Previous experience in a call centre or customer service environment is highly desirable
- Bachelor degree qualified will be highly regarded - recent graduates encouraged to apply!
Training and Induction:
- Full training will be provided for the role in office over the first 3 weeks of the role
Benefits & Rewards:
- Competitive entry-level salary package
- Flexible work from home structure - 3 days from home once trained
- Opportunity to rapidly progress into higher level roles and other teams
- Comprehensive training and development
- Discounted private health insurance
- Dynamic, vibrant & passionate team who celebrate the small and large wins together
- Reward & recognition programs with long term career prospects
Does this sound like the right role for you? Then apply now! Alternatively, please feel free to contact Chris Harrison - Consultant on [Apply online] to discuss further.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
show more
- skills
Customer service, call centre, claims processing, customer service, health, reception, receptionist, retail, hospitality, inbound, outbound, insurance, banking, finance, administration, admin, contact centre
- qualifications
- Customer service
- education
Secondary School/High School
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